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10 Jan 2023

Head of Information Technology and Innovation at National Bank Of Commence

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Job Description

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To formulate an IT business model and strategy in alignment with the overall organisational strategy; contributing to strategy formulation and enabling organisation wide adoption.

Job Description​

Technology Leadership

  • Provide Technology leadership, direction and innovation to the product unit aligned to the business’s strategy.
  • Provide product unit’s executive team with the appropriate leadership on the nature of trade-offs required to achieve customer outcomes
  • Define world class strategic architecture and roadmaps.
  • Fully integrate into the Product unit’s executive team and commit to agreed business outcomes
  • Provide clear strategic direction to the technology teams you are leading.
  • Align and contribute to Technology leadership for the broader firm.

Technology People Management

  • Management of both internal and external resources in your team to achieve agreed outcomes.
  • Build diverse, high performing teams that support delivery of business outcomes which are best practice in a global context
  • Embed strong talent management practices and be responsible to build exciting career paths for your people.
  • Ensure that your teams are technically up to date in line with future skill requirements.
  • Responsible for overall team health

Stability of systems/applications

  • End to end accountability of reliability of systems/applications in your space – this includes any services (internal or external) required to support the applications.
  • Elimination of single points of failure and ensuring that all critical process flows are isolated on own infrastructure.
  • Ongoing optimization and improvements.
  • End to end monitoring of all services.
  • Full resilience for all services that are tested in line with policies.
  • Applications are up to date, all critical patching done and operating on supported infrastructure.


  • Single point of contact on Product Unit’s Exco for all technology enabled data related activities.
  • Responsible for putting availability of appropriate data and data related tools front and center for all new technology implementations to allow for data driven insights and commercial value from data


  • Single point of contact on Product Unit’s Exco for all security/cyber related activities.
  • Responsible for secure build of all new technology.
  • Responsible for ongoing protection against potential cyber-attacks and security vulnerabilities

Technology Cost and Business Management

  • Participate in BU Exco to prioritize and outline trade-offs related to technology spend for both strategic and ongoing technology requirements
  • Providing the business with affordable, scalable technologies in line with business objectives.
  • Constantly looking for ways to innovate and optimize
  • Driving input for both capex and opex required for technology as part of Product Unit’s financial plans.
  • Manage the end to end technology cost for your business to the agreed budgets and plans.
  • Full asset management (hardware and software) for your business.
  • Manage critical vendor relationships.

Delivery of new technology Solutions (Changes)

  • Work with EXCO colleagues to enable the delivery of end to end business transformation, taking accountability for the design and delivery of agreed technology
  • Delivery of all changes in line with strategic architecture and roadmaps.
  • On time on budget delivery of all change initiatives in your business unit
  • Enable straight through processing (STP) and digitization of clients’ journey in your business unit.
  • Embedding new ways of work such as Agile and DevOps.

Risk Management and Compliance

  • Drive a culture of risk management and compliance.
  • Ensure teams adhere to Group-wide policies and procedures
  • Pro-active management of risks and issues.
  • Timeous resolution of audit and control issues.


Bachelor’s Degree – Information Technology, Experience in a similar environment at executive management level

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 25th January, 2023.

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