8 Jan 2024

Head of Customer Service at Aventus Group

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Job Description

Position: Head of Customer service

We are a group of innovative digital loan providers leading the financial progress of European and Asian clients since 2009. To date, Aventus Group companies have issued more than €2,5B of loans. Currently, Aventus Group companies are successfully running businesses in 18 countries. Our team makes measured choices to drive sustainable growth and profitable business results for 14 years in a row. More than 2000 dedicated professionals make a difference in the financial field by running digital transformation and developing unique FinTech platforms.

Currently, we are in search of a head of customer service   to work in our company in Tanzania


Role and Responsibilities:

  • Managing day-to-day customer service operations
  • Ensuring customer satisfaction
  • Providing high-quality customer experience
  • Builds strong relationships while acting as a liaison between the customer and the corporate office
  • Designs and implements training programs for the department
  • Collaborates with other departments to achieve organizational goals
  • Collects and analyses customer service department metrics
  • Conducts performance reviews of subordinates
  • Leads quarterly meetings with department heads
  • Executes related duties as needed

Minimum qualifications:

  • Customer Service Management and Customer Service skills
  • Experience with Analytical Skills to evaluate and monitor customer data, market trends, and feedback
  • Strong organizational skills, including the ability to prioritize and delegate tasks
  • A commitment to customer satisfaction and customer experience
  • Excellent verbal and written communication skills in English and Swahili
  • Experience working in the FinTech industry is a plus
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Method of Application

If you are interested and are qualified for this role, kindly send your CV to: [email protected], indicate the position you are applying as Subject of the email by 15th January 2024

Only shortlisted candidates will be contacted

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