26 Oct 2022

Head Of Branch Operations at International Commercial Bank Tanzania

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Job Description




This role incorporates contact with the Bank’s customers through Customer Service, Service Quality, Cash Management and Managing the centralised back-office function, which includes Clearing and Fund Transfer.


  • Assume responsibility of the Bank’s service delivery for all bank customers.
  • Develop new and improved Service Delivery Channels to ensure the Bank remains competitive.
  • Put an MIS system that will enable continuous tracking of the department’s performance, monitoring of customer satisfaction and provision of management reports.
  • Organise, develop, and maintain front office operations and support structure.
  • Manage Bank’s exposure to external and internal risks at the service delivery front, including adherence to procedures, optimum cash management within set limits, and physical security of bank staff and assets.
  • Manage a business continuity plan for service delivery.
  • Prepare and present returns/reports for Bank of Tanzania and Management in relation to Bank Operations.
  • To attend promptly to Customers queries and complaints.

Skills and Qualifications:

  • Bachelors/Master’s degree holder in relevant professional qualification in banking/finance and accounting from a reputable institution.
  • Minimum of 5 years of experience in a banking industry.
  • Knowledge and experience in organizational effectiveness and operations management.
  • Excellent interpersonal skills and a collaborative management style and managing staff groups.
  • A demonstrated commitment to high professional ethical standards and a diverse workplace.
  • Proven leadership and people management skills.
  • Full knowledge of BOT Legislations, Regulations and Guidelines and other compliance implications.

A competitive package will be offered depending on the experience and qualifications of successful applicant.

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Method of Application

Interested and eligible candidates may submit their applications with CV stating the position and reference number to the under mentioned addresses, to be received by or before 4th November 2022.

To: E-mail address – [email protected] or

To: HR Department,

International Commercial Bank (Tanzania) Limited,

Vijana Building, 2nd Floor,

Fire Station Road, East Upanga,

P 0. Box 9362,

Dar es Salaam

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