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11 Apr 2023

Head Chef at Expert Consultancy Ltd

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Job Description

Job Details
We are currently seeking for a well experienced Head Chef to join our client Three Star Hotel in Arusha town.

Report: Hotel General Manager

Starting Date: ASAP

Salary: Open For Discussion

Open for: Both Tanzanian & Expatriate


Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing).


Education and Experience

v High school diploma or Certificate/Diploma from recognized academic institution

v Degree from an accredited university in Culinary Arts, Hotel, Hospitality and Restaurant Management, or related major;

v 6 to 10 years’ experience in the culinary, food and beverage, or related professional area.

v Pre-opening and New Hotel development experience advantageous

v Creative and artistic flair pertaining to food presentation, effective menu planning / design and implementation

v Strong financial knowledge with regards to controlling of food cost and set budgets

v Ability to drive staff development and training

v Ability to operate within a highly pressurized fast paced/changing environment

v Strong communication and interpersonal skills.

v Effective problem solving, decision making and conflict management skills

v Zero tolerance to poor hygiene/food storage practices

v Knowledge of Health and Safety Regulations and protocols.


v Leading Kitchen Operations for Property

v Leads kitchen management team

v Provides direction for all day-to-day operations

v Understands employee positions well enough to perform duties in employees’ absence or determine appropriate replacement to fill gaps

v Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

v Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

v Encourages and builds mutual trust, respect, and cooperation among team members.

v Serving as a role model to demonstrate appropriate behaviors.

v Ensures property policies are administered fairly and consistently.

v Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

v Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

v Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

v Supervises and coordinates activities of cooks and workers engaged in food preparation.

v Demonstrate new cooking techniques and equipment to staff.

Setting and Maintaining Goals for Culinary Function and Activities

v Develops and implements guidelines and control procedures for purchasing and receiving areas.

v Establishes goals including performance goals, budget goals, team goals, etc.

v Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

v Manages department controllable expenses including food cost, supplies, uniforms and equipment.

v Participates in the budgeting process for areas of responsibility.

v Knows and implements the hotel safety standards.

Ensuring Culinary Standards and Responsibilities are met

v Provides direction for menu development.

v Monitors the quality of raw and cooked food products to ensure that standards are met.

v Determines how food should be presented, and create decorative food displays.

v Recognizes superior quality products, presentations and flavor.

v Ensures compliance with food handling and sanitation standards.

v Follows proper handling and right temperature of all food products.

v Ensures employees maintain required food handling and sanitation certifications.

v Maintains purchasing, receiving and food storage standards.

v Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.

Ensuring Exceptional Customer Service

v Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.

v Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

v Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

v Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

v Interacts with guests to obtain feedback on product quality and service levels.

v Responds to and handles guest problems and complaints.

v Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.

v Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Managing and Conducting Human Resource Activities

v Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

v Ensures employees are treated fairly and equitably.

v Trains kitchen team on the fundamentals of good cooking and excellent plate presentations.

v Administers the performance appraisal process for direct report staffs.

v Observes service behaviors of employees and provides feedback to individuals and or managers.

v Manages employee progressive discipline procedures for areas of responsibility.

v Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Administration Review Process.

Additional Responsibilities

v Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

v Analyzes information and evaluating results to choose the best solution and solve problems.


v At least 6 to 10 years’ experience in the hospitality industry, with significant luxury and international experience, ideally including experience in remote locations and 3 to 6a years of experience as a Head Chef.


We encourage Candidate with previous experience in three star hotels/Lodges/Luxury Camps in Zanzibar and those in the national parks in Tanzania to apply.


The successful candidate will be based in Arusha town where the hotel is located.

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Method of Application

Qualified candidates are invited to share Cover letter, CV and Academic Certificates not later than 25th April, 2023 to [email protected].

MAKE SURE THAT YOU’RE EMAIL SUBJECT READY “APPLICATION FOR HOTEL HEAD CHEF”. Email with no above Subject will not be considered.

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