Job Category : Management
Job Code : 2021
Job Name : Head – Bancassurance
Details :REPORTING TO:Head of Retail

RESPONSIBLE FOR:Bancassurance Business Growth

REGION: Dar es Salaam

Overall Job Purpose

Responsible for creating the overall business strategy and driving execution to achieve Targets, maximize revenue and profitability (both corporate and retail) from both internal and external customers
Also, build a successful relationship with the partners (insurance companies), characterized by a high level of strategic alignment & tactical engagement in the General, Health and Life insurance business.
Maintain all Compliance issues and Regulators expectations

Key Accountabilities/ Accountability: Business Direction

Strategy -Develop the Business Plan, specifically contributing to the strategic outlook for the bank.
Relationship management
Driving robust execution
Insurance Sales and Operations training
Product & related
Management of budgets
Human capital management
Audit & compliance (internal and external, with regulator)

Budget accountability:

Accountable for achieving annual income targets as cascaded from Head of Retail
Monitoring of progress towards achieving targets is done on a monthly basis.
Active involvement and accountability for making purchase/refund business decisions within set limits
Establish relationships with key clients or business influencers in the local areas.

Accountability: People Management

Working with Head of Retail to agree business direction and ways of conducting insurance business across the branch network.
Dealing with outlets, operations center to ensure full understanding of the insurance process & procedures.
Assist Head of Retail in being main point of contact with all matters relating to insurance business in the branches
Providing support and training on insurance matters
Ensure that branch staff own and manage customer queries and complaint by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
Assist the Head of Retail in creating an empowering environment for branch managers & staff encouraging individual ownership and initiative to drive insurance.

Accountability: Risk Management

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, renewals, informing and ensuring compliance to the insurance act, internal Exim policies abd policy standards.
Ensuring staff dealing with insurance adequately trained
Ensuring claims process is followed and adhered to by both staff and branches.
Visits to outlets to ensure correct adherence to processes and procedures.
Timely communication of all changes relating to insurance activities or requirements
Responsible for all audit matters on insurance in the branches.
Understand and manage risks and risk events (incidents) relevant to the role.

Accountability: Customer Service

Provides support to outlets and other functions on insurance issues
Interact regularly with internal service providers (e.g. Operations, credit, KYC Helpdesk, risk) to ensure fast and efficient service to customers (both internal and external customers)

Education & Experience Required:

Degree or postgraduate in insurance studies
At least 5 years of experience in insurance industry or related industry supported by Banking experience
Should have demonstrated experience of relationship management and account management
In depth knowledge of insurance business management relating to non-medical, medical, life and other ancillary policies or offerings

Relevant Competencies

Managing intersections and multiple stakeholders
Ability to influence
Execution rigor
Leadership presence
Working with cross functional teams
Managing a high performing team
Analytical ability specially domain related