Front Office Manager at Expert Consultancy Ltd
- Company: Expert Consultancy Ltd
- Location: Tanzania
- State: Dar Es Salaam Jobs
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Tanzania
This is an exciting opportunity exists for experienced Front Office Manager at a High end Safari Lodge in Central Serengeti.
This is property away from town and an energetic, hands-on candidate would be best suited for this role.
Scope and general purpose of the job:
Front office manager will overlook the Reservation Centre operations and Front office section at the lodge to ensure both achieves its revenue targets
vThe acquisition and maintenance of guests
vTo manage and oversee the daily operation of the department
vMaintaining the required operational and service standards
vEnsure all relevant policies and procedures are adhered to within assigned departments
vLeading, training and motivating the Front Office team
vGuest comment management
vHandling and resolving guest queries and complaints
vInvolvement in the recruitment process of the Department
vSuccessfully maintaining a minimum O-Status account
vFront Office Administration
vOversee all stock control, from ordering to stock counts
vAchieve set monthly budget targets
vActively control and minimize the department’s expenses
vControlling operating/service stocks and ensuring accurate stock counts at the required times
vEnforce strict adherence to Quality Assurance standards at all times
vManaging all reservation aspects of the department
vBudgeting for the department
vOverseeing the housekeeping department operations
vProduce required reports timeously and ensure accuracy at all times
vSales Calls and Telesales to get business
vAny other duties as may be assigned by superiors from time to time.
Critical Skills and Experience:
vFront Office Diploma/Degree and/or Hotel Management Qualification advantageous
v5-8 years Front Office Experience with three years as HOD in same department
vBe self-motivated and be able to take initiatives.
vTEAM player with a positive attitude.
vExcellent computer literacy – Pastel, Opera, Microsoft Excel and Word
vBe contactable after hours to assist in periods of high demand or in case of an emergency.
vFluent in Kiswahili/English both verbal & written
Our Client offer the following:
vGood and reasonable salary package depends on experience
vAccommodation within the facility
vMedical insurance for spouse and four children
vFree internet whenever on the job
vFood while on job
The successful candidate will be based in Central Serengeti.
Method of ApplicationShare only CV to: [email protected] .
Please note ONLY shortlisted candidates shall be contacted.
CLOSING DATE: 20th October, 2022