Job Title: Front Office Manager

Job Category: Tourism and Hospitality

Job Location: Dar es salaam & Zanzibar

Job Salary: Good and Reasonable package depending on experience

Start Date: ASAP

This is an exciting opportunity exists for experienced Front Office Manager at a 5* Hotel based in Dar es salaam and Zanzibar.

This is position is for an energetic, hands-on candidate and flexible to re-locate.

Scope and general purpose of the job:

Front office manager will overlook the Reservation Centre operations and Front office section at the hotel to ensure both achieves its revenue targets

Key Responsibilities:

v  The acquisition and maintenance of guests

v  To manage and oversee the daily operation of the department

v  Maintaining the required operational and service standards

v  Ensure all relevant policies and procedures are adhered to within assigned departments

v  Leading, training and motivating the Front Office team

v  Guest comment management

v  Handling and resolving guest queries and complaints

v  Involvement in the recruitment process of the Department

v  Successfully maintaining a minimum O-Status account

v  Front Office Administration

v  Oversee all stock control, from ordering to stock counts

v  Achieve set monthly budget targets

v  Actively control and minimize the department’s expenses

v  Yield management

v  Controlling operating/service stocks and ensuring accurate stock counts at the required times

v  Enforce strict adherence to Quality Assurance standards at all times

v  Managing all reservation aspects of the department

v  Budgeting for the department

v  Overseeing the housekeeping department operations

v  Debtors’ management

v  Produce required reports timeously and ensure accuracy at all times

v  Duty management

v  Sales Calls and Tele sales to get business

v  Any other duties as may be assigned by superiors from time to time.

Critical Skills and Experience:

v  Front Office Diploma/Degree and/or Hotel Management Qualification advantageous

v  5-8 years Front Office Experience with three years as HOD in same department

v  Be self-motivated and be able to take initiatives.

v  TEAM player with a positive attitude.

v  Excellent computer literacy – Pastel, Opera, Microsoft Excel and Word

v  Be contactable after hours to assist in periods of high demand or in case of an emergency.

v  Fluent in Kiswahili/English both verbal & written

Our Client offer the following:

v  Communication allowance

v  Free internet whenever on the job

v  Food while on job