Field Collection Agents (4 Positions)

Company: SimplePay Capital Financial Services Tanzania Ltd
Regions: Dar es Salaam | Mbeya | Morogoro | Mwanza
Department: Collections
Reporting to: Collections Manager

Are you an experienced loan recovery professional with a proven track record in field collections
and recovering overdue loan repayments?

SimplePay Capital Financial Services Tanzania Ltd is looking for four (4) experienced and
results-driven Field Collection Agents to strengthen our collections team. The successful
candidates will be responsible for following up on delinquent loan accounts, conducting
customer field visits, negotiating repayment arrangements and driving effective loan recovery
within their assigned territories.

Key Responsibilities

• Conduct physical field visits to customers with overdue loan repayments and actively pursue recovery of delinquent accounts.
• Trace and follow up on difficult-to-reach customers and accounts with prolonged repayment defaults.
• Negotiate realistic repayment arrangements and ensure customers honour their repayment commitments.
• Monitor assigned overdue loan portfolios and consistently work towards achieving collection and recovery targets.
• Maintain accurate records of field visits, customer interactions, repayment commitments and recovery outcomes.
• Submit timely collection reports and provide regular updates on recovery progress.
• Escalate high-risk, disputed and potentially fraudulent accounts to the Collections Manager.
• Maintain professional customer relationships while adhering to company collection policies and applicable regulations.

Minimum Qualifications & Experience

This is an experienced-hire position. We are specifically looking for candidates with:

• A minimum of 2–3 years of proven experience in loan collections and debt recovery, preferably in microfinance institutions, banks or dedicated loan recovery/credit collection agencies.
• Demonstrable experience in conducting physical field collections and recovering overdue loan repayments.
• A proven track record of meeting or exceeding collection and recovery targets.
• Strong knowledge of loan delinquency management, debt tracing, customer negotiation and repayment follow-ups.
• Experience handling difficult customers, chronic defaulters and challenging recovery assignments.
• A Diploma or Bachelor’s degree in Business Administration, Finance, Accounting, Banking or a related field will be an added advantage.
• Good computer skills and experience using loan management systems or digital collection tools.
• Willingness to travel extensively within assigned collection territories.

Required Competencies

• Strong negotiation, communication and persuasion skills.
• High integrity, accountability and professionalism.
• Resilience and ability to work under pressure.
• Results-oriented with a strong drive to achieve recovery targets.
• Excellent planning, reporting and follow-up skills.
• Ability to work independently with minimal supervision.

Important

Candidates with experience specifically in loan recovery companies, microfinance collections or financial institution recovery departments are strongly encouraged to apply.

This position requires extensive fieldwork and is not a desk-based collections role. Applicants must be comfortable conducting daily customer visits and working towards measurable recovery targets.