EMPLOYMENT OPPORTUNITY

Position: Call Centre Executive (x2)

Expected appointment date: Immediately

Division: Medical Insurance

Department: Business Development – Business Retention Location: DAR ES SALAAM

Main tasks:

• Attending all incoming calls in a timely manner as per standards set by the Company.
• Attend queries, requests and complaints and resolve or channel them to respective departments or personnel where necessary.
• Making follow up of reported matters to ensure they are closed.
• Making necessary system logs and data entry.
• Reporting any irregularities on system performance.
• Attending tp approval requests in a timely manner.
• Providing general information to providers and members/clients as per the guidance from supervisors.
• Preparing and providing reports as required by supervisors.

General Performance Standards:

• Ability to work with minimum supervision.
• Maintaining a positive and friendly attitude to all customers (external and internal).
• Assist in other areas of operations as requested by Management.
• Flexibility of working on shift basis at all times including weekends and public holidays.
• Attending other duties assigned by supervisors.

Education including specialized training:

• Diploma or Advanced Diploma in clinical medicine or other fields.
• Computer Literate.
• Customer Service/telephone Certificate.
• COP Certificate will be an added advantage.

Working Experience:

• Minimum two years’ experience, working in hospital environment, Call Centre or related jobs requiring interactions with people.

Other attributes:

This role requires an execution oriented individual with:

• Fluent in English and Swahili Languages.
• Good communication skills.
• Good interpersonal skills.
• Good presentation skills.
• Assertiveness and self-drive.
• Honesty, reliability and dependability.
• Sound analytical skills.
• Speed and Accuracy.
• Ability to work under pressure and manage time efficiently.
• Ability to solve problems and make decisions effectively.
• Positive attitude.
• Team player.
• Proficient in Micro Office Certified Programs: Micro Office Word, Microsoft Office Excel, Microsoft Office Access, Microsoft Office Power Point, Microsoft Office Outlook and Office Publisher.