22 Feb 2022

EBU Technical Support Executive – Fixed at Vodafone

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Job Description


Role Purpose and Key Responsibilities

Role Purpose: 

  • Responsible for, managing all fixed business within the VB Support portfolio.

Key Responsibilities:

  • Manage the in life status of fixed customers
  • Proactively advise the customers in case there is availability issue through availability management process.
  • To achieve SLA Mean Time to Resolution (MTTR), through incident management process
  • Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management
  • Review and improve the support processes (CRs Management) and policy to enhance customer experience.
  • Pro-active Training of entire VB fixed portfolio to Improve Services Levels as well as customer Experience

Core Competencies, Knowledge, Experience and Qualification

  • Strong analytical skills
  • Excellent communication skills
  • Strong stakeholder engagement
  • Strong customer service and customer satisfaction ethos. Delivering results.
  • Interpersonal skills
  • 2+ years’ experience industry or functional experience.
  • Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
  • Interpersonal skills.
  • Excellent communication skills

Skills

Dynamic Prioritisation and Multi Tasking
Forecasting
Influencing
Business Partnering
Change and Adaptability
Coaching and Mentoring
Expert Communication
Drives Continuous Improvement
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 10th  March, 2022.







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