Education and Certifications

Diploma in Hospitality & Tourism Management
Ideally Bachelor’s degree in Hospitality Management
OPERA Property Management System software certified, will be an advantage

Experience

Extensive Rooms Experience in Hospitality operations within an international hotel brand
Minimum 5 years of relevant experience in a managerial position of Front Office/Housekeeping
Strong technical skills in all Microsoft Office applications and PMS system
Experience in East Africa is an advantage
Excellent communication skills both written and spoken in English
Knowledge of a second language will be an asset
Understanding of Revenue Management processes
Proven experience with a wide variety of productivity and business software
Demonstrated experience in handling complex situations

Knowledge, Skills and Abilities

Prepares the budget and forecast for Rooms Division and Capital Expenditure budget
Ensures that the annual Rooms budgets, monthly and weekly forecasts accurate
Ability to effectively coordinate and manage tasks and priorities
Conduct daily walk through to ensure standards, cleanliness together with all policies and procedures are adhered in front and heart of the house areas
Coordinates with Revenue and Sales team to maximise room occupancy, rate and profits
Reviews and monitor direct expenses in all departments and be able to explain differences
Develops an operational strategy aligned with the business strategy and leads its execution
Reviews and audits expenses and manage revenue targets
Reviews reports and monthly P&L to determine operations performance against budget
Coaches and supports the team to effectively manage occupancy, rate and expenses
Adheres to and promote the Health & Safety policies to ensure a safe work environment
Manages all operational tasks including their delegation and follow-up
Ability to effectively coordinate and manage tasks, ensuring high time management
Ensures clear communications with all other department heads
Regularly schedule and attend departmental meetings and training sessions
Possess and excellent attention to detail, analyse issues and identifies improvements
Emphasises guest satisfaction during departmental meetings and focuses on continuous improvements
Uses personal judgment and expertise to enhance the customer experience
Maintains a high profile in the day to day Rooms Division operation
Ensures that the morale of all colleagues is high and as a result, productivity is high
Develops strong teams through active involvement in the operations and the development and support of a continually evolving team
Ensures that the morale of all colleagues is high and as a result, productivity is high
Being knowledgeable of information on the hotel and surrounding area
Be self-motivated and proactive going beyond the call of duty
Ability to offer personalised service to every guest
Trustworthy and discrete with a high degree of personal integrity and positive attitude
Develops and maintain positive working relationships; support team to reach common goals
Performs other reasonable job duties as requested by General Manager
Ability to work days, nights, weekends and holidays when required by the business

Submit your CV and Application on Company Website : Click Here

Closing Date : 24th August, 2020.