TITLE: Director of Programme Operations

TEAM/PROGRAMME: Tanzania Country Office

LOCATION: Dar es Salaam with 25 -35% travel to field locations

GRADE: Executive

CONTRACT LENGTH: 2 years

Child Safeguarding:

Level 3: the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programmes; or are visiting country programmes; or because they are responsible for implementing the police checking/vetting process staff.

ROLE PURPOSE:

As a member of the Senior Management Team, (SMT) the Director of Programme Operations oversees all programme implementation and operational support to our programme activities. This is a senior level role overseeing 8 existing field offices in Dodoma, Shinyanga, Mbozi, Rukwa, Iringa, Morogoro our emergency response programme in Kigoma Region, as well as operations oversight and direction to the Zanzibar programme. The incumbent will directly line manage the Deputy Director of Programme Operations, Chief of Party for USAID/Lishe Endelevu, Supply Chain Team, Partnerships manager and ensure effective, timely and efficient delivery of quality programme activities to beneficiaries. S/he will work closely with the Directors of Programme Development & Quality (PDQ), and Finance, the Head of Awards and HR and Administration.

As a member of the SMT the Director of Programme Operations helps create a positive, inclusive, proactive and accountable working environment within the country office.

As a member of the SMT, deputise when required for the Country Director such as during leave absences.

SCOPE OF ROLE:

Reports to: Country Director

Dimensions:

This is a challenging senior role in a changing operational context as the country programme grows its overall portfolio, expands its geographic footprint, and seeks to strengthen operational reliability and effectiveness of its work, including through stronger partnerships with government, donors and civil society actors. It requires a principled, dedicated, experienced and highly motivated individual who can help to drive forward our programme and our ambitions. The role will build on an embed organizational culture utilizing a capacity building approach to strengthen established systems, policies and procedures, emphasizing an empowering strong project management, logistics and procurement support, and ensuring staff understanding and compliance meets organizational quality standards.

Number of direct reports: Chief of Party (Lishe Endelevu), Deputy DPO and Emergency Response TL, Head of Supply Chain, Partnership Manager and DEVCO Project Coordinator.

Key Working Relationships: Director of Programme Development and Quality, Director of Finance (Support Services), HR and Admin Director, Head of Award Management, and Chief of Party.

KEY AREAS OF ACCOUNTABILITY:

As a member of the Senior Management Team, contribute to:

Demonstrating behaviours that are consistent with Save the Children’s Mission, Vision and Values and ensure their broader application by staff across the programmeme.
A conducive and productive work environment in a way that promotes accountability and high performance, encourages a team culture of learning, creativity and innovation, and frees up our teams to deliver outstanding results for children and excellent customer service for our members and donors
Design and implementation of a coherent organizational structure that is consistent with agency practices and appropriate to programme needs
Establish, maintain, and improve active and regular working relationships with: humanitarian and development donors, host government authorities, partner agencies, and other NGO actors
Participating in any Donor visit to project(s) within the country office portfolio, as required.
Carrying out the responsibilities of the role in a way which reflects Save the Children’s commitment to safeguarding children, in accordance with our Code of Conduct and Child Safeguarding Policy.
Ensuring the Tanzania Country Office complies with all Save the Children Quality Standards and Standard Operating Procedures
Ensuring that all required support is provided promptly, at scale and in line with the established rules and principles including during emergencies.
Complying with and promote Save the Children policies and practice with respect to child protection, code of conduct, fraud and anti-bribery, health and safety, equal opportunities and other relevant policies and procedures.

Oversight and Management of all Programme Implementation areas: –

Responsible for overall coordination of programme operations and delegated responsibility for field delivery of high quality programming in line with the objectives of the country strategy
In collaboration with the Director of Programme Development and Quality, develop and maintain Save the Children’s vision for programming, as well as effective and efficient allocation of Country Office resources to achieve strategic goals and commitments
In close coordination with the Director of Programme Development and Quality and Head of Award Management, participate in proposal development processes and ensure that all programmes progress in accordance with grant agreements, are completed on time, on budget and all deliverables are of high quality.
Working with Director of Programme Development and Quality, participate in conceptualizing and designing cost effective, innovative and high quality programmes to serve difficult to reach children
Serve as overall budget holder for operational programming; effectively manage and support budget holders for individual projects and awards.
Ensure programmes are implemented in ways responsive to the communities and children in line with Save the Children principles, values and strategic plan and following Save the Children compliance procedures. This includes working with government and national NGO-partners to strengthen national capacity
Ensure preparation of timely and high quality progress reports, programme reports, and donor reports
Oversee all area and project offices and their operations.

Logistics, Inventory and Procurement

Ensure that the CO logistics capacity and systems meet the SCI Quality Standards and are able to satisfy the programming requirements
Manage the CO Logistics department ensuring that all CO logistics activities (fleet, assets, transport, supply chain, area operations and systems etc.) are coordinated, efficient and responsive to the needs of programme delivery
Ensure appropriate and adequate emergency logistics procedures, where relevant, are detailed in order to enable rapid scale up
Manage all assets for the organization including vehicles, generators, IT, and other high value assets.
Ensure maintenance and replacement plans are in place and implemented for all assets
Ensure goods and services procured are cost effective and of standard quality
Ensure procurement processes are effectively implemented and tracked and deliver the right products at the right time for the right price
Ensure all construction needs are delivered following Save the Children policies and procedures and are on time, on budget and of high quality
Ensure proper record keeping, maintenance and control of stock inventory
Ensure proper documentation and recording of fixed assets of the organisation

Humanitarian Response Management

Strengthen the Tanzania CO organisational readiness to respond to emergencies in line with global SCI humanitarian goal and benchmarks
Mount appropriate and timely responses at scale to all emergencies consistent with established benchmarks, plans and organizational policies, and in close cooperation with short term incoming surge teams
Ensure that all CO staff across departments and area offices are familiar with, adhere to and implement the procedures and processes detailed in the Rules and Principles for humanitarian response
In coordination with Country Director and Director for Programme Development and Quality maintain consistent and coherent engagement in key inter-agency emergency preparedness and response coordination mechanisms including the Cluster system

Staff Management, Mentorship, and Development

Ensure appropriate and accountable staffing within the programme implementation team, including area office staff
Manage the programme implementation team; define expectations, provide leadership and technical support as needed, and evaluate direct reports regularly
Ensure the recruitment, training, and promotion of staff as appropriate and ensure availability of appropriate professional development opportunities for staff
Incorporate staff development strategies and Performance Management Systems into team building processes. Establish results based system and follow up.
Work with all direct reports to create a culture of mentorship, coaching and staff development to build national capacity and retention within the Programme Implementation Department.
Manage the performance of all staff in the area programmes.

BEHAVIOURS (Values in Practice)

Accountability:

holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values;
holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved;

Ambition:

sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same;
widely shares their personal vision for Save the Children, engages and motivates others
future orientated, thinks strategically and on a global scale;

Collaboration:

builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters;
values diversity, sees it as a source of competitive strength;

approachable, good listener, easy to talk to;

Creativity:

develops and encourages new and innovative solutions;
willing to take disciplined risks;

Integrity:

honest, encourages openness and transparency; demonstrates highest levels of integrity;

QUALIFICATIONS AND EXPERIENCE

A minimum of 7 years of senior management experience in a development (INGO/NGO/Donor) environment, including significant field operations experience running both emergency and development programmes
Highly suited to a candidate who is or has been a Country Director or equivalent for an International or National NGO
Master’s degree in relevant field, or equivalent thematic experience

Robust experience of NGO emergency programme cycle management, and with experience of working within a complex and matrix organisational structure

Substantial experience in managing logistics, including procurement, supply chain, fleet management & inventory

Significant knowledge of international humanitarian systems, institutions and donors, and of procedures, accountability frameworks and best practices in emergency management

Substantial experience and knowledge of effective financial and budgetary control and securing and managing grants from major institutional donors

Solid project management skills related to organisational development projects and international, cross-functional teams with a proven history of delivering results

Ability to analyze information, evaluate options and to think and plan strategically
An in-depth understanding of national and international development issues in particular in relation to children
Substantial experience in managing and developing a team and the ability to lead, motivate and develop others
Excellent interpersonal, communication and presentation skills -fluency in written and spoken English

Ability and willingness to change work practices and hours, and work with incoming teams in the event of major emergencies

Commitment to and understanding of Save the Children’s aims, values and principles including rights-based approaches

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures;

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures