15 Dec 2022

Digital Champion x230 at CRDB Bank

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Job Description


Job Title:  Digital Champion- 230 Positions (6 months)

Reporting Line- Team Leader; Sales and Support

Locations: All CRDB Bank Plc branches, countrywide (refer to the list below)

Job Summary.

The purpose of this role is to support Simbanking product registration at different CRDB Bank Plc branches to ensure the growth of Simbanking in terms of customer base, income, quality service and user experience satisfaction.

Key responsibilities:

  • Ensure all accounts opened on a daily basis are full with the Simbanking platform.
  • Create awareness of Simbanking product and their service offering.
  • Increase the number of Simbanking users by onboarding new customers every working day.
  • Review branch accounts and push to ensure all non-registered are fully registered with Simbanking.
  • Review branch existing Simbanking partially registered and support to ensure all are fully registered with Simbanking.
  • Activation of inactive customers that are currently registered with Simbanking but are not using the channel.
  • Migrating Over The counter (OTC) transactions and other Branch transactions to the Simbanking channel.
  • Collect feedback from customers and forward the same to the Line Manager.
  • To conduct sales and awareness activities that will impact customers’ knowledge of Simbanking in terms of capabilities, offerings, and its benefits.
  • To conduct activation training for internal staff, customers and events that will be sponsored by the bank.
  • Be customer-centric in all products and services.
  • Highlight customer pain points and resolve them timely.
  • Prepare various reports for management approval.
  • Carry out other related duties as assigned by the Line Manager.

 

Experience, Knowledge, and Skills Requirements

  • Diploma or Certificate in Business studies, IT or any other equivalent and relevant qualification from an accredited institution. (Only Diploma and Certificate holders will be considered).
  • Sales skills are essential for this role.
  • Analytical, problem solving and decision-making skills.
  • Demonstrator of high integrity and trust.
  • Good understanding of Retail Banking products.
  • Computer literate and good IT skills.
  • Digitally savvy (works well with mobile devices, i.e smartphones, iPads and tablets.)

 

P.S.- Please specify the region and district flexible to work in your application letter; failure to do that will be an automatic disqualification.

Job Locations
ZONE REGION DISTRICT
Central Zone Dodoma Dodoma City
Dodoma Chamwino
Morogoro Gairo
Morogoro Kilombero
Iringa Iringa Urban
Morogoro Kilosa
Morogoro Morogoro Urban
Dodoma Kondoa
Iringa Mufindi
Singida Manyoni
Morogoro Mvomero
Dodoma Mpwapwa
Singida Singida Urban
Morogoro Ulanga
Njombe Njombe Rural
Eastern Zone Coast Bagamoyo
Coast Rufiji
Coast Kibaha
Zanzibar Mjini Magharibi
Coast Mkuranga
Kusini Pemba ChakeChake
Dar es Salaam Dar es Salaam
Zanzibar Pemba
Highland Zone Mbeya Chunya
Njombe Makete
Mbeya Kyela
Njombe Ludewa
Njombe Makambako
Mbeya Mbeya City
Mbeya Mbarali
Songwe Mbozi
Rukwa Nkasi
Katavi Mpanda
Njombe Njombe
Mbeya Rungwe
Songwe Songwe
Rukwa Sumbawanga
Songwe Tunduma
Lake Zone Simiyu Bariadi
Kagera Biharamulo
Mwanza Nyamagana
Kagera Bukoba Urban
Mara Bunda
Mwanza Ilemela
Kagera Karagwe
Mwanza Kwimba
Kagera Kyerwa
Mwanza Magu
Simiyu Maswa
Mwanza Misungwi
Simiyu Meatu
Kagera Misenyi
Kagera Muleba
Mara Musoma
Mwanza Ukerewe
Kagera Ngara
Mara Tarime
Mara Rorya
Mara Serengeti
Northern Zone Arusha Arusha City
Manyara Babati Urban
Manyara Mbulu
Kilimanjaro Hai
Tanga Handeni
Manyara Karatu
Manyara Hanang
Kilimanjaro Moshi Urban
Manyara Kiteto
Tanga Korogwe
Tanga Lushoto
Kilimanjaro Moshi Rural
Manyara Simanjiro
Arusha Monduli
Tanga Muheza
Kilimanjaro Mwanga
Tanga Tanga City
Arusha Ngaramtoni
Kilimanjaro Rombo
Kilimanjaro Same
Arusha Arumeru
Kilimanjaro Moshi
Southern Zone Lindi Lindi Urban
Mtwara Masasi
Ruvuma Mbinga
Mtwara Newala
Lindi Kilwa
Lindi Liwale
Mtwara Mtwara Urban
Lindi Nachingwea
Ruvuma Namtumbo
Mtwara Nanyamba
Ruvuma Nyasa
Lindi Ruangwa
Ruvuma Songea
Mtwara Tandahimba
Ruvuma Tunduru
Western Zone Shinyanga Bukombe
Geita Chato
Geita Geita
Shinyanga Kahama Urban
Shinyanga Kahama Rural
Kigoma Kakonko
Kigoma Kasulu
Kigoma Kibondo
Kigoma Kigoma Urban
Shinyanga Maganzo
Geita Mbogwe
Tabora Kaliua
Tabora Igunga
Kigoma Uvinza
Geita Nyang’hwale
Tabora Nzega
Mwanza Sengerema
Shinyanga Shinyanga Urban
Tabora Tabora Rural
Tabora Tabora Urban
Shinyanga Shinyanga Rural
Tabora Urambo

 

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 23rd December, 2022.







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