POST CUSTOMER SERVICE OFFICER II – 15 POST
POST CATEGORY(S) BANKING, ECONOMICS AND FINANCIAL SERVICES
HR & ADMINISTRATION
MARKETING,MEDIA AND BRAND
EMPLOYER Tanzania Telecommunications Company Limited (TTCL)
APPLICATION TIMELINE: 2022-03-03 2022-03-16
JOB SUMMARY NIL

DUTIES AND RESPONSIBILITIES

i.To answer customer inquiries regarding the Corporation products and services also provide any other information related to our business;

ii.To answer calls from customers by the use of Call Centre telephony system within defined time-limits;

iii.To handle customer issues in a pleasant, confident, and very helpful telephone manner;

iv.To resolve customers’ complaints quickly in accordance with the Corporation processes and procedures;

v.To handle contentious calls effectively, with empathy and assertiveness;

vi.To record detailed customer inquiries, requests and complaints into the system for further management;

vii.To solve customer’s complaints in a courteous manner and escalate unresolved cases to an immediate team leader/supervisor for further assistance;

viii.To work as part of customer service team and maintain good relation with other team members; and

ix.To perform any other Duties as may be assigned by supervisor.

QUALIFICATION AND EXPERIENCE
Holder of Bachelor Degree in either Commerce/ Business Administration majoring in Sales/Marketing, Entrepreneurship, Marketing, Economics, Economic Planning or equivalent qualification from recognized Institutions.

REMUNERATION TTCS 4