VISIONFUND TANZANIA MICROFINANCE BANK LTD

VACANCIES

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of TZs. 17 billion and 30,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work reference no. 028/22

Position: Customer Service Officer

Reporting to: Regional Operations Officer and Administratively reporting to Business Centre Manager  

Responsibility:

• Provides support to Business Centre(Branch) in day to day activities related to data entry in VFT MFB system,
• Provide satisfactory customer service.

Main tasks

• Ensure approval documents are in place for manual data entry,
• Supervise, Effects & Confirm Mobile change & ATM requests and registration at the Business Center
• Register the bank pay in slips and issue receipts to the respective clients
• Initiate payments, and submit to Finance
• Prepares all journals
• Acts as a member of the branch credit committee and branch delinquency committee.
• Searches customers in Credit info to confirm if they are eligible to take loan.
• Sends disbursement documents to Regional Operations Officer,
• Leads the disbursement process, physically confirms clients during disbursement and reports any missing or problematic clients to central processing personnel
• Payments and Petty cash management
• Customer Service/Directs customers to respective officer or right channel
• Savings Mobilizations/Ensure KYC of saving accounts are approved by BCM

Education/Experience

• Degree Holder in Accounting/ Business Administration for CSO-I
• Diploma/certificate holder for CSO-II
• Must have a clear understanding of data entry and technology
• Very good knowledge and comfort dealing with financial information
• Very good analytical & reporting skills
• Proficient in Microsoft office application
• Be a good leader
• Very good communication and marketing skills (both written and verbal)
• Model and demonstrate effective Christian leadership and able to lead daily devotions.

Special / Personal Abilities

Achieving Capabilities:

• Achieving quality results & service. Practicing accountability & integrity. Communicating information effectively.

Thinking Capabilities:

• Thinking clearly, deeply and broadly. Understanding the Microfinance Industry. Understanding Vision Fund mission and operations.

Self-Managing Capabilities:

• Demonstrating Christian values in life and work. Learning for growth and development. Maintaining work/life balance and effectiveness.

Relational Capabilities:

• Building collaborative relationships. Practicing gender and cultural diversity. Influencing individuals and groups.

About our working environment & remuneration. 

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.