10 Jan 2022

Customer Service Officer at VisionFund Tanzania Microfinance Bank Ltd

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Job Description

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB). It has a loan book of TZs. 17 Billion and 30,000 customer base. More that 5,000 of them being small holder farmers.

VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work Reference No. 002/22

Position: Customer Service Officer

Reporting to: Business Centre Manager (BCM)


  • Provides support to Business Centre Manager in day to day activities related to data entry/ in VFT MFB system
  • Provide satisfactory customer serv ice to VFT internal and external customers

Main tasks

  • Attends customer inquiries
  • Promotes/markets Savings
  • Directs customers to respective officer or right channel
  • Monitors/attends customers’ ATM usage
  • Register and solve customers’ compliances
  • Pass right information to customers
  • Issues marketing tools such as fliers to customers
  • Ensure accurate data entry
  • Acknowledges bank correspondence
  • Sends disbursement sheet to Central Processing Center,
  • Post and receive the Business Centre Parcels
  • Does photo copy and printings,
  • Keeps the Business Center stationeries
  • Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
  • Opens savings accounts
  • Petty cash reimbursement disbursement as per policy Effect cash and cheque payment s as per authorized, approved or request voucher
  • Ensure payment of services delivery agents, partners e g. bills, contractors, labour wages if any
  • Purchases of office items e g water, sugar, utensils e t c

Education & Experience:

  • Degree Holder in Accounting,
  • Must have a clear understanding of data entry and technology
  • Very good knowledge and comfort dealing with financial information
  • Very good analytical &. reporting skills
  • Proficient in Microsoft office application
  • Be a good leader
  • Very good communication and marketing skills (both written and verbal)

General attributes:

  • Able to develop strong VFT relationships and Clients Builds strong teams work
  • Able to manage the multiple relationships of Staff and
  • Central Processing Centre

About our working environment & remuneration

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.


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Method of Application

Interested and suitably qualified individuals should; Forward their application letter, attaching certified copies of their academic and professional certificates; detailed CV’s with three referees to .


Physically send their applications through the postal address below:

VisionFund Tanzania Microfinance Bank Limited,

AICC Building, Serengeti Wing, 5th Floor

P.O. Box 1546,


All applications should be addressed to;The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited

P.O. Box 1546,


The position should be the subject of the email application.

The deadline for the application is on 17th January, 2022. N.B. Only short-listed candidates will be contacted.


VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/agent to conduct recruitment on its behalf.

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