VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB). It has a loan book of TZs. 17 Billion and 30,000 customer base. More that 5,000 of them being small holder farmers.

VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant positions detailed here below;

Work Reference No. 002/22

Position: Customer Service Officer

Reporting to: Business Centre Manager (BCM)

Responsibility:

• Provides support to Business Centre Manager in day to day activities related to data entry/ in VFT MFB system
• Provide satisfactory customer serv ice to VFT internal and external customers

Main tasks

• Attends customer inquiries
• Promotes/markets Savings
• Directs customers to respective officer or right channel
• Monitors/attends customers’ ATM usage
• Register and solve customers’ compliances
• Pass right information to customers
• Issues marketing tools such as fliers to customers
• Ensure accurate data entry
• Acknowledges bank correspondence
• Sends disbursement sheet to Central Processing Center,
• Post and receive the Business Centre Parcels
• Does photo copy and printings,
• Keeps the Business Center stationeries
• Keeps under safe custody all clients loan collaterals, files, documents and other valuable items
• Opens savings accounts
• Petty cash reimbursement disbursement as per policy Effect cash and cheque payment s as per authorized, approved or request voucher
• Ensure payment of services delivery agents, partners e g. bills, contractors, labour wages if any
• Purchases of office items e g water, sugar, utensils e t c

Education & Experience:

• Degree Holder in Accounting,
• Must have a clear understanding of data entry and technology
• Very good knowledge and comfort dealing with financial information
• Very good analytical &. reporting skills
• Proficient in Microsoft office application
• Be a good leader
• Very good communication and marketing skills (both written and verbal)

General attributes:

• Able to develop strong VFT relationships and Clients Builds strong teams work
• Able to manage the multiple relationships of Staff and
• Central Processing Centre

About our working environment & remuneration

VisionFund Tanzania Microfinance Bank has a calm and harmonious working environment where staffs are highly valued. Good work is recognized and rewarded accordingly and there is an opportunity to grow professionally and spiritually.