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16 Jun 2022

Customer Service Officer at VisionFund Tanzania Microfinance Bank Ltd

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Job Description

Work Reference No. 013/22

Position: Customer Service Officer

Reporting to: Business Centre Manager


  • Provides support to Business Centre Manager in day to day activities related to data entry inVFT MFB system
  • Provide satisfactory customer service toVFT internal and external customers

Main tasks

  • Attends customer inquiries
  • Promotes/markets Savings. .
  • Directs customers to respective officer or right channel
  • Monitors/attends customers’ATM usage.
  • Register and solve customers’ compliances.
  • Pass right information to customers
  • Issues marketing tools such as fliers to customers
  • Ensure accurate data entry.
  • Acknowledges bank correspondence.
  • Sends disbursement sheet to Central Processing Center I I Post and receive the Business Centre Parcels..
  • Does photo copy and printings.
  • Keeps the Business Center stationeries.
  • Keeps under safe custody all clients loan collaterals, files, documents and other valuable item
  • Opens savings accounts
  • Petty cash reimbursement/disbursement as per policy
  • Effect cash and cheque payment s as per authorized, approved or request voucher
  • Ensure payment of services delivery agents/partners e.g. bills, contractors, labour wages if any
  • Purchases of office items e.g. water, sugar, utensils e.t.c

Education & Experience:

  • Bachelor Degree in Accounting,
  • Must have a clear understanding of data entry and technology.
  • Very good knowledge and comfort dealing with financial information..
  • Very good analytical & reporting skills.
  • Proficient in Microsoft office application
  • Be a good leader.
  • Very good communication and marketing skills (both written and verbal).


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Method of Application

Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to; [email protected]

The position should be the subject of the email application.

OR; through the postal address below:

The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited,

P.O. Box 1546,


The application should reach the undersigned not later than 26th June 2022.

N.B. Only short-listed candidates will be contacted


VisionFund Tanzania Microfinance Bank would like to inform the general public that it has not engaged any consultant/ agent to conduct recruitment on its behalf.

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