Customer service officer – Tabono Consult Limited

Organization

Tabono Consult Limited

Registered address

6th Floor, Nobel Center Victoria, Suite 605
Plot 89 Bagamoyo Road
Dar es Salaam, Tanzania

Contact information

Office telephone: +255 747 777 111
Mobile telephone: +255 718 374 891
Website: https://tabono.co.tz

Services offered by Tabono Consult Limited

Tabono Consult Limited provides the following services:

• Recruitment
• Payroll management
• Manpower outsourcing
• Business advisory
• HR consultancy

Job details

Job title

Customer Service Officer

Location

Dar es Salaam, Tanzania

Role overview

Tabono Consult Limited, on behalf of its client, is looking for an experienced Customer Service Officer based in Dar es Salaam.

This role blends sales drive with customer care. The successful candidate will serve as the primary internal contact for clients, managing inbound inquiries, ensuring high customer retention, and delivering exceptional support.

Key responsibilities

The Customer Service Officer will be responsible for:

• Handling client phone calls, processing orders, and managing account inquiries smoothly.
• Maintaining a patient, calm, and kind demeanor when interacting with customers to resolve issues.
• Coordinating between field sales teams and clients to ensure smooth service delivery.

Requirements

Applicants should meet the following requirements:

• Exceptional communication skills with a patient, calm, and customer-first mindset.
• Proven experience in retail customer service, account management, or telephone-based sales.
• Experience handling customer relations in a hardware, building, or construction materials environment will be an added advantage.