Customer Service Cum Operations at AFRIFAST Logistics
- Company: AFRIFAST Logistics
- Location: Tanzania
- State: Dar Es Salaam Jobs
- Job type: Full-Time
- Job category: Customer Service Jobs in Tanzania
Job Title: Customer Service cum operations
Job Location: Samora Avenue, Dar Es Salaam
Company Name: AFRIFAST Logistics Ltd
Coordinate on all aspects of Import/transit Clearance from per-alerts to empty container return.
Open the file on per-alert & ensure all the necessary documents are in order to lodge the file.
Track the Vessel arrival, arrange for the DO/Permits, liaise with the transporters for trucks in advance.
Coordinate & follow-up with Inhouse Operations team & Clearing agent till the issuance of loading permit.
Liaise with external stakeholders such as Shipping line, TRA, TPA, TICTS, RRA, BRA… etc. & other government department on very stage of the Clearance.
On time updates & tracking report of container movements to be transmitted to the parties through emails.
Follow-up with transporter, agents & end Customer to resolve the issue if any in the consignment transit & clearance.
Skills and Qualifications
Proficient with English language (Written & Spoken), email Communication & MS Office
Minimum of 1 year experience in Clearing & forwarding.
Knowledge of TANCIS, Dar Salaam port process and procedures
Certificate preferable in Clearing and forwarding
Able to work in multi-culture environment at least already worked