Customer service / call center agent at Great Wall Tobacco Company Limited

Organization

Great Wall Tobacco Company Limited

Office location

Mikocheni, Dar es Salaam, Tanzania

Position

Customer service / call center agent

Job overview

Great Wall Tobacco Company Limited is seeking a motivated and results-driven Customer Service / Call Center Agent to join its growing team in Tanzania.

The successful candidate will be responsible for promoting and selling the company’s cigarette products, expanding market presence, and maintaining strong customer relationships.

Responsibilities

The Customer Service / Call Center Agent will be responsible for the following duties:

• Answer inbound customer calls and messages.
• Respond to customer inquiries about products, pricing, availability, and promotions.
• Support distributors and retailers with product and order inquiries.
• Track orders and coordinate logistics.
• Resolve customer complaints efficiently.
• Escalate unresolved issues to supervisors.
• Maintain accurate customer records in CRM systems.
• Handle updates and reporting.
• Meet response-time and customer satisfaction targets.
• Escalate compliance or legal concerns when necessary.

Requirements

Applicants should meet the following requirements:

• Female candidate aged between 25 and 30 years.
• Diploma or degree preferred.
• Customer service or call center experience.
• Strong communication skills.
• Computer literacy.
• Good typing and data-entry speed.
• Ability to multitask in a fast-paced environment.
• Excellent spoken and written English.
• Swahili language skills are required for candidates applying in Tanzania.
• Calm and professional phone manner.
• Conflict resolution skills.
• Flexibility to work shifts.

Interested candidates should submit the following documents:

• CV



• Cover letter
• Local government introduction letter
• Copies of relevant certificates

Applications should be sent by email to:

[email protected]