POST CUSTOMER SERVICE ASSISTANT II – 1 POST
POST CATEGORY(S) ENGINEERING AND CONSTRUCTION
EMPLOYER Tanga Urban Water Supply and Sanitation Authority(Tanga-Uwasa)
APPLICATION TIMELINE: 2021-04-12 2021-04-26
JOB SUMMARY N/A

DUTIES AND RESPONSIBILITIES

i.Provides information to would-be customers on the procedures and systems for

accessing the Authority’s services and assists them to access such services;

ii.Attends to customer complaints, and if necessary directs customers to appropriate

officers who can handle the complaints;

iii.Provides information on the Authority’s services to walk-in customers;

iv.Distributes the Authority’s publications and brochures to walk-in customers and

would-be customers;

v.Keeps a proper log on all complaints received and the manner in which such

complaints have been dealt with;

vi.Appraises the Assistant Customer Services Officer on all complaints that have not

been solved to the satisfaction of customers;

vii.Provides information to would-be customers in the field on the procedures and

systems for accessing the Authority’s services and assists them to access such

services;

viii.Appraises the Assistant Customer Services Officer on all complaints that have not

been solved to the satisfaction of customers;

ix. Performs such other related duties as may be assigned by the Customer Services

Manager from time to time

QUALIFICATION AND EXPERIENCE

Holder of Form 1V/VI certificate with Trade Test Grade One/Level III in Plumbing

/Pipe Fittings or any other relevant qualificationsfrom a recognized Institution.

REMUNERATION Attractive remuneration package in