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30 Oct 2020

Customer Service Agents (4) at Winprincess

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Job Description

JOB Description

  • Handling and replying to customer inquiries through live chats, phone calls, social media interaction with customers
  • Maintaining customer relations.
  • Providing feedback to Supervisor/ Head on customer’s needs/feedbacks.
  •  Preparing and generating reports/relating customer’s queries.
  •  Researching into customer’s queries/concerns into the systems.
  • Assist players with specifics about promotions, loyalty programs, and terms and conditions
  • Escalate all necessary issues to management in a timely fashion
  • Perform payment approvals for small transactions while following processes to identify Fraud, and risk
  • Other duties as necessary and/or assigned


  • Experience with computers, browsers, and mobile devices
  • Ability to search, find answers, and assist our players with a wide variety of issues
  • Great written communication skills
  • Selfmotivated and very reliable
  • Candidates with sports betting knowledge/knowledge of major sports will be preferred
  • 2 years or more Customer Service experience in an office or call center setting preferred
  • Experience with sports betting technology is preferred.

Job Type: Fulltime

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Method of Application

Deadline for application is 3RD Of November,2020.

Send application via [email protected]

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