30 Oct 2023

Customer Channels Administrator at VisionFund

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Job Description



VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of more than TZS 30 billion and more than 40,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant position detailed here below;


Work reference no. 007/2023

Position: Customer Channels Administrator.

Supervisor: Senior System Administrator Officer.


Manager; Head of Information and Communications Technology.




  • Ensure 24 hours’ availability and reliability of Customer Channels services.
  • Ensure the compliance is part of IT operations.
  • Lead in Database Management best practice.



Main tasks

  • Work with the Supervisor on executing annual plan into workable monthly breakable smart goals.
  • Act an excellent representative by working diligently to improve SLA;
  • Work with Supervisor to implement IT Security standards.
  • implementation of backup management.
  • End-user support via helpdesk; this includes problem solving activities, conflict resolution, escalations, and systems restart and recovery.
  • Work with the Supervisor on Identifying training needs for carrier development.
  • Ensure the both systems uptimes are 24x7x365 with latest patches and software.
  • Installing latest patches and updates.
  • Keeping records of releases against dates of release.
  • Engage system admins to have consolidated data lab for business intelligent tools.
  • Explore the big data world agenda and help the bank where it fits.
  • Charged with installation, supporting and maintenance of network servers and devices.
  • Report all incidents such as end user experience, server bugs, power failures, network failures. Nothing should be considered small
  • Other tasks as may be assigned by the supervisor.


  • In ICT, IT or Computer Science
  • Proficiency in network administration
  • Good knowledge of Microfinance or Banking
  • Good skills in self planning and execution
  • 2 years’ experience in handling network and system administration job
  • Proven work experience as a Network and IT Security Administrator or similar role.
  • Strong knowledge of network protocols, firewall technologies, intrusion detection and prevention systems, VPNs, and other network security tools.
  • Linux, Windows server, database (SQL, Mongo, MYSQL) management knowledge
  • Familiar with the bank core business
  • Capacity and willing to take responsibility and develop sense of righteousness
  • Experience with vulnerability scanning tools, penetration testing methodologies, and security assessment techniques.
  • Proficiency in network troubleshooting and diagnostic tools.

Special / Personal Abilities

  • Excellent character and unquestionable integrity
  • Willingness and ability to efficiently work in a team
  • Good oral and written communication skills
  • Must be a self-starter, highly motivated, organized, and detail-oriented
  • Model and demonstrates effective Christian leadership
  • Good knowledge on economic and financial topics and sufficient experience in the loan business of VFT-MFB is added advantage


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Method of Application

Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to; [email protected].

The position should be the subject of the email application.

OR; through the postal address below:

The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited,

P.O. Box 1546,


The application should reach the undersigned not later than 10th November 2023.

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