4 Jan 2024

Consumer Financing Officers at Amana Bank

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Job Description


POSITION:  Consumer Financing Officers

LOCATION: Dar es Salaam


  • Promoting and rationalizing consumer financing products and create product awareness to branch team.
  • Promoting and selling various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments and sourcing for salary account.
  • Advising customers on available bank products and services based on understanding of customers’ financial needs and recommends appropriate solutions.
  • Conducting planned direct promotion/marketing activities for products and services offered by the bank and cross-sells secured asset offered by the bank where relevant.
  • Expanding the customer base by upselling and cross-selling to new and existing clients
  • Recruitment of employees from both government and private sectors for consumer, Elimu and pensioners financing.
  • Presenting the company and its operations to stakeholders such as Institutions, Companies, firms etc.
  • Driving activation and penetration of all signed up MoU’s/Scheme at Branch and insuring its maximum utilization.
  • Maximizing sales referral opportunities by working close with customer service officers, relationship officers/managers and Branch Managers.
  • Managing and monitoring end to end process of on boarding and growing the consumer proposition whilst observing NPL ratio as set by the bank.
  • Writing and submitting to the bank Manager daily activity report and calls/follow-ups made.
  • Ensure facility application documents are properly filled and all requirements/attachments are presented.
  • Collecting and Reviewing of all facility documents for compliance prior to submission to BMFC/Financing administrator.
  • Ensuring that all required collateral documents have been obtained and safely kept before disbursement of funds depends on the financing approval limit.
  • To ensure all conditions precedent are adhered to before disbursement.
  • Support to Financing Administrator to ensure timely and accurate delivery of approved facilities and Management of inventories.
  • Provide relevant and accordance weekly, monthly, quarterly updates about your branch’ performance and arrears/book quality to the Manager consumer Financing.
  • Ensure adherence and compliance with all relevant processes, policies, and procedures.
  • Ensure maximum level of customer service satisfaction and observing SLA.
  • Close follow up on arrears according to respective consumer recovery procedures.
  • Overseeing the relationship with customers resolving customer complaints quickly and efficiently.
  • Any other duty as may be assigned by supervisor.


  • Strongly numerate with an exposure to Islamic Financing and Investment.
  • Excellent interpersonal and communication skills.
  • Superior product knowledge.
  • Customer oriented mindset.
  • Experience in sales.
  • Results driven self-motivated personal.


  • Bachelor’s degree in business administration or field related to the industry.
  • 3 years of experience in sales, customer service in Retail Financing.
  • Knowledge of the banking industry, banking product, services, and regulations.
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Method of Application

REPORTS TO: Head of Marketing and Digital Banking

Deadline for submission of application is 13th January 2024.

All applications (include application letter, Resume, academic and professional certificates) should be sent through [email protected]

***Only shortlisted candidates will be contacted***

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