21 Feb 2022

Commission Supervisor at Tigo

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Job Description

You will be responsible and manage all commission related activities of all business units. You are the first line of escalation on issues related to all commission activities; such as: commission calculations and accruals reporting  through sourcing of raw data from the source system(s) and use them to analyze and calculate commission.


  • Supervisory role on your direct reports
  • Ensure commission calculations guidelines, SLAs and KPIs are in place and adhered by all
  • Liaising with commission stakeholders to ensure all commission processes are in place and fully adhered.
  • Perform commission data preliminary checks and analysis to ensure smooth run on commission calculations.
  • Implement automated mathematical calculations of commission structures put forward by management for freelancers, dealers, agents related to prepaid services, Post-paid, hybrid connections and corporate services and Mobile Financial Services.
  • Performing marginal analysis of all new commission structures to identify profitability and cross checking the rationale of implementing the corresponding commission structure/policy.
  • Prepare and maintain dashboards with all necessary commission reports.
  • Performing analysis on commission trends and justify variations.
  • Investigate commission complaints and prepare/advice necessary actions to resolve complaints.
  • Prepare and maintain commission accrual reports and be ready to share anytime the figures as requested.
  • Document all changes on commission structures with the quantitative impact corresponding with each change.


  • Bachelor’s degree in IT, computer science, Computer engineering or related fields.
  • 4+ years of experience in data analysis or System analysis or business analysis.
  • 4+ years of managerial or supervisory experience in managing people and processes
  • 3+ years of experience working on financial systems and ability to extract/apply information for business advantage.
  • Mature with a strong sense of ownership to your role, highly self-motivated.
  • Knowledge of telecom sales preferred.
  • Knowledge of telecom technical nodes functionality and CDRS knowledge strongly preferred.


  • SQL and Database Management (proficiency in SQL server and Oracle preferred)
  • Advanced Microsoft Excel analysis or other spreadsheet tool proficiency.
  • Knowledge in Data science new methods (includes but not limited to Machine learning, Geospatial analysis, data visualization)
  • Background in computer programming (Python language strongly preferred)
  • Strong analytical skills.
  • Knowledge of analytical tools e.g. power BI will be advantageous
  • Strong presentation and communication skills.
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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 30th February , 2022.

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