POSITION: Clinical Excellence Lead Tanzania

REPORTS TO: COUNTRY MEDICAL DIRECTOR

LOCATION: DAR ES SALAAM (TRAVEL BETWEEN REGIONS WILL BE EXPECTED)

The Company:

Africa Healthcare Network (AHN) is building the first dialysis chain across East Africa, providing high-quality, life-saving dialysis at an affordable cost to both the local patient population and patients from neighboring countries, which do not have centers of their own. AHN brings world-class technical expertise combined with developing world practical operating experience to a region in dire need of quality dialysis treatment. In North America, over 97% of patients requiring treatment for kidney disease receive care; in East Africa, less than 5% receive care. AHN’s goal is to increase access to high quality care at a lower cost to patients, delivered through a sustainable business model. AHN is currently operating in Rwanda, Tanzania and Kenya.

Job Summary:

The Clinical Excellence Lead is responsible for driving quality initiatives within the Clinical Operations team and supporting other Clinical Operations functions where required. Based in the Dar Es Salaam office, the role will also ensure that quality is delivered across all operational AHN centers in Tanzania and will be focused on ensuring that teams continue to work towards meeting the goals and objectives of the clinical department and organization at large.

Scope of The Role:

Quality management and compliance
BME reporting and support
Clinical Team Coordination (Nurses, Doctors and Nutritionists) and oversight
In-country theoretical and practical capability development
Policy roll-out assistance
Skills based competency management

KEY RESPONSIBILITIES:

Quality Management and Compliance unit:

Auditing:
Ensure that both major and minor audits are scheduled and completed on time
Oversee management of the audit calendar and ensure timelines and TAT are met
Review audit logistics and reports before they are sent out to the rest of the team
Liaise with the Quality Assurance team to provide timely feedback to corporate and center level staff
Communicate audit requirements and objectives to the Quality Assurance team members and follow up to ensure these are propagated across all the centers
Work with the Regional Operations Managers/Directors to address areas of concern
Coordinate training sessions on auditing for team members and center staff
Inventory Management:
General inventory usage: Overseeing inventory usage review process by Quality Assurance team Members
Crash Cart Inventory: Overseeing Crash Cart usage review process by Quality Assurance team Members

BME reporting and support:

Provide oversight for the BME reporting process within the centers:
Address issue areas that have been flagged by centers and BME team
Manage the monthly water investigation process for all centers in the country including testing for new centers

Clinical Team Coordination and Oversight:

Coordinate and lead clinical meetings (i.e. Mortality meetings, Monthly Clinical Review(KPI) meetings, Nutritionists meetings and those that may be necessary or designated by the Country Medical Director)
Oversee staffing for the clinical team with collaboration with the ROD/Ms and HR
Liaise with center teams to ensure AHN’s standard operating procedures are well understood and adhered to
Ensure clinical excellence during the launch of new centers and work with the operations/ business development team to ensure successful clinical staging within the centers
Oversee and follow up on the proper execution of health and safety procedures within each dialysis center
Other duties as assigned by the Country Medical Director, Country Director or the Employer.

Theoretical & Practical Capability Development

Provide theoretical and practical guidance to newly hired clinical staff in Tanzania in accordance with the mission and goals of Africa Healthcare Network
Liaise with Director of Training and Country Medical Director to design, develop and update capability development content and assessment items
Formulate and ensure proper coordination/ adherence to training schedules
Review and determine effectiveness of each training sessions and suggest any areas for improvement
Maintain and update the training checklist to ensure relevant topics are covered accordingly
Coordinate CNEs, CMEs, AHN fireside chats and Nutrition sessions with the respective trainers and leads

Policy Roll-out Assistance

Review and contribute to the development of AHN’s clinical policies and procedures, training documentation and other related documents
Communicate any new training policies and procedures to new and existing clinical staff

Nursing Oversight in New Centers

Supervisory Responsibilities (Direct Reports):

Quality Assurance Officers (Quality) x 2
Nurse Trainer
BME (Corporate)
Medical Doctors

Desired Competencies:

Doctor of Medicine degree (MD or MBBS) is required
At least 3 years’ experience working in a dialysis setup
Active practicing licence from MCT
Certification in Quality Assurance, TOT and Dialysis training will be a bonus
Experience in program development and implementation
Able to work with a broad range of clinical designations
Experience working as a trainer or with other teaching experience is desirable
Enthusiastic approach to quality initiatives
Attention to detail
Working understanding of Excel
Experience working as a clinical auditor
Proactive communication and team management skills
Time conscious and able to work with strict deadlines