We are currently seeking a dedicated and experienced Pit Boss to oversee our gaming operations and ensure the highest level of customer service and compliance with gaming regulations. The Pit Boss plays a crucial role in maintaining the integrity of our gaming floor while fostering a welcoming and enjoyable environment for our patrons.

JOB DESCRIPTION

• Supervise and coordinate all activities within the designated Pit area, including table games such as blackjack, roulette, poker, and others.
• Monitor the conduct of Dealers and Players to ensure compliance with gaming regulations and company policies.
• Provide guidance and support to dealers as needed, including resolving disputes and handling customer inquiries or concerns.
• Conduct regular inspections of gaming equipment and facilities to ensure functionality, cleanliness, and safety standards are met.
• Manage table limits and game procedures to optimize revenue generation and customer satisfaction.
• Assist with training and development initiatives for new and existing staff members.
• Maintain accurate records of transactions, payouts, and other relevant data.
• Collaborate with other departments to coordinate special events, promotions, and tournaments.
• Stay informed about industry trends, regulations, and best practices to continuously improve operations.

Requirements:

• Previous experience as a Pit Boss or similar role in a casino environment.
• Thorough understanding of casino games, rules, and procedures, with expertise in multiple table games.
• Strong leadership and decision-making skills, with the ability to handle high-pressure situations calmly and effectively.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service.
• Knowledge of gaming regulations and compliance standards.
• Attention to detail and accuracy in record-keeping and reporting.
• Availability to work flexible hours, including evenings, weekends, and holidays.