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12 Nov 2020
Bso Support Officer at KCB Bank
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- Company: KCB Bank
- Location: Tanzania
- State: Dar Es Salaam Jobs
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Tanzania
- Ensure timely management of Close of Business processes and Ensure smooth T24 updates and reports for use within the KCB Bank Tanzania
- Work with T24 provider to ensure all Issues that has been escalated are resolved in time.
- Documentation of procedures and manuals use in systems operation activities
- Check system performance and report any discrepancies
- Ensure availability of interfaces to various applications
- Timely facilitation of end – user MIS reports through optimization of generation processes
- Provide mentorship on the Running of the End of the day processes to other IT team members
- Monitoring of the COB Process and inform line manager in case of any misbehavior
- Ensure reports are extracted on time and share to business for business operations.
- Prepare run book that will be used for failing over the T24 operations between Head office and DRS.
- Optimal management of Close of Business in all T24 environments
- Data extraction for various service delivery channels e.g. ATMs
- MIS reports generation
- Facilitation of user queries
- Attend and coordinate periodic review meetings with the team
- Proactive management of all interfaces to T24 to ensure seamless customer service
- Bachelor’s Degree in Information Technology from any recognized institution
- Professional Qualifications: IT, LINUX, Oracle DB is an added advantage
- Master’s degree in any business related studies is desired
- 6 years’ work experience is required
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Method of ApplicationSubmit your CV and Application on Company Website : Click Here
Closing Date : 12th December, 2020.