Branch Manager Job Vacancy at United Bank for Africa (UBA)

POSITION: Branch Manager

Location: Dar es Salaam

QUALIFICATION & EXPERIENCE

• Bachelor Degree or equivalent in any discipline
• Minimum experience – seven (7) years’ experience in retail banking.

KEY PERFORMANCE INDICATORS

• Product penetration
• Implementation of business and development plan
• Growth of remittance revenue
• Customer services

KEY COMPETENCY

Knowledge

• Good Knowledge and understanding of banking operations
• Good Products Knowledge
• Good understanding of Customer Services
• Good understanding of the operational, credit and regulatory risks facing the business
• Good Control Sense

Skill/Competencies

• General Managerial/ Administration
• Team building/Conflict

Management
• Organization /Coordination skills
• Good Communication Skills (oral and written)

• Good Interpersonal Skills
• Strong Personality / Firm & Assertive
• Capacity to manage and absorb pressure
• Supervisory skills

ROLES & RESPONSIBILITIES

Business Growth

• Entrench growth by market dominance and market share multiplication
• Ensure that the overall budget of the Business Office is met and surpassed
• Keep up to date with business environment information with the objective of identifying business opportunities and maximizing them
• Network with all potential clients in all relevant categories of own locality.

Profitability Management

• Overall owner of the P&L of the branch and hence managing resources optimally, both human and material to achieving sustainable profitability.
• Driving through the business segments within the branch to ensure maximization of coverage in own locality.
• Develop and manage strategies to increase the share of wallet of all types of customers within own locality.

Branch Operations & Leadership

• Own responsibility for the Business Office – Market Facing &
Customer Service functions.
• Ensure effective Customer Service Delivery and Experience across all touchpoints in the branch.
• Responsible for brand and ambience management within the
branch.

ROLES & RESPONSIBILITIES

• Ensure that the Bank’s/ Regulatory Authorities’ policies and guidelines are complied with at all times
• Direct and coach the branch team while instituting and driving a learning culture within the branch.