About the job

The incumbent that we are looking for will be in charge of customer retention, branch productivity; enhancing customer service and loyalty; and generating growth through effective customer relationship management in order to achieve the branch’s business target.

Core Responsibilities:

Business Growth:

• Ensure business growth through marketing of bank products; build and maintain existing and new customer relationships to achieve annual business targets
• Monitor performance of branch in achieving its overall business target
• Set targets for the branch business team and monitor performance to ensure the Branch achieves its overall business targets
• Manage branch’s liability portfolio and cross selling
• Provide recommendations in the development of new products as well market for the new products up take

Customer Service & Operations:

• Ensure customer retention by enhancing customer service at the branch level e.g. monitoring of customers’ complaints and transactions, meeting with high net worth clients regularly and maintain personalized relations
• Respond to Customer related queries as they arise
• Manage branch’s liability portfolio through pushing for growth of low cost accounts and cross selling
• Assist in the development of new products as well as push for the new products up take
• Ensure that branch business practices are compliant to relevant banking laws and regulations, systems and procedures
• Ensure timely submission of reports such as periodic business, call reports and surprise check reports etc.
• Implement board/management directives for the branch in an effective and timely manner
• Overall in charge of staff within department including leave management, training, coaching and mentoring for the business staff
• Support the Head of Business Development in preparing branch business related budget by providing inputs
• Attend to audit queries related to Branch business
• Liaise with respective departments in the bank for efficient and effective administration of the branch

Knowledge & Skills:

• Knowledge on bank products
• Strong understanding of banking business
• Business development skills
• Sales & Marketing skills
• Analytical skills
• Leadership skills
• Communication skills
• Strong Relationship Management & Interpersonal skills
• Problem solving skills

Qualifications & Experience:

• Bachelor’s Degree in Business Management, Marketing, Economics, Accounting, Finance or any other related field
• At least 5 years of work experience at Senior Officer level in Business Development in a bank; with 3 years’ experience in Branch Operations.