Assistant Team Lead – Community Relations at The School of St Jude

The School of St Jude is looking for a qualified and passionate Assistant Team Lead – Community Relations.

Are you a highly organised and proactive professional who enjoys developing, reviewing and refining policies, procedures and guidelines? Do you thrive on coordinating people, activities and information to ensure operations run smoothly?

This opportunity is suitable for someone who can work confidently with different teams, parents, students and external stakeholders while managing multiple responsibilities with professionalism, confidentiality and attention to detail. The successful candidate should possess strong communication, interpersonal, leadership and problem-solving skills and enjoy finding smarter and more innovative ways of working.

Position details

• Position: Assistant Team Lead – Community Relations
• Organization: The School of St Jude
• Duty station: Sisia Campus, Moshono, Arusha, Tanzania
• Number of vacancies: One
• Education level: Bachelor’s degree

About The School of St Jude

The School of St Jude is a pioneering leader in charitable education in Africa. Every year, the school provides 1,800 students with free, quality education, gives hundreds of graduates access to higher education and supports more than 20,000 government-school students with quality teachers.

St Jude’s is funded by generous supporters worldwide who make its mission of providing bright, underprivileged Tanzanian students with free, quality education possible.

Who you are

The ideal candidate should demonstrate the following qualities:

• Organised, dependable and detail-oriented: You take ownership of your responsibilities, manage several priorities simultaneously and ensure nothing falls through the cracks.
• Passionate about people and positive relationships: You enjoy working with students, parents, colleagues and different teams and are committed to creating positive experiences for the school community.
• Proactive, trustworthy and improvement-focused: You do not wait to be told what to do, handle sensitive information with confidentiality and integrity and enjoy finding better and more effective ways of working.
• Motivated to solve problems: You are passionate about finding better ways to make things work, addressing problems before they become bigger, helping your team navigate and resolve conflicts and making a meaningful difference in the lives of students and families.

Key responsibilities

The Assistant Team Lead – Community Relations will perform the following duties:

• Plan and coordinate Community Relations activities: Organise the annual Community Relations calendar and weekly schedules and coordinate scholarship application activities, poverty assessments, home visits and other key activities throughout the year.
• Coordinate people and build strong working relationships: Work closely with the Community Relations team, academic teams, Visitor team, parents, students and other stakeholders to ensure activities are properly planned, communicated and delivered smoothly.
• Oversee student and parent information and records: Ensure student and parent information in related software, including iSAMs, is accurate and current. Coordinate archiving, student files, parent records and other Community Relations documentation.
• Monitor, review and report on Community Relations activities: Review poverty assessments, house checks, home visits and parent reports; identify areas requiring attention; and provide accurate monthly and annual reports to the relevant supervisors and managers.
• Drive continuous improvement, policy development and successful implementation: Contribute to the development, review and refinement of Community Relations policies, procedures, guidelines and working tools.
• Identify gaps and opportunities for improvement.
• Support the team in consistently implementing approved processes.
• Recommend practical and innovative ways to strengthen Community Relations activities, compliance and outcomes.

Qualifications and experience

Education

Applicants must possess a bachelor’s degree or equivalent qualification in one of the following fields:

• Community Development
• Social Sciences
• Communications
• Public Relations
• Development Studies
• Monitoring and Evaluation
• A related field

Experience

Applicants must have at least two to three years of relevant experience in one or more of the following areas:

• Community engagement
• Stakeholder relations
• Project coordination
• Fieldwork
• A similar role

Skills and personal attributes

• Communication and relationship-building: Strong interpersonal and communication skills, with the ability to establish positive relationships with students, parents, schools, community leaders, government representatives and other stakeholders.
• Organisation and problem-solving: Highly organised and capable of coordinating multiple activities, managing field-based assignments, following up on commitments, maintaining accurate records and responding effectively to challenges.
• Work ethic and character: Reliable, proactive, accountable, respectful and willing to go the extra mile.
• Ability to take ownership of assigned responsibilities.
• Ability to work effectively as part of a team.
• Professional conduct in every interaction.

Why work with The School of St Jude?

The successful candidate will receive:

• An opportunity to use their talents and expertise to fight poverty through education and positively impact Tanzania.
• A flexible and supportive community of international and local employees.
• Ample opportunities for career progression and professional development.
• Mid-morning tea and lunch during working days.