Assistant Relationship Manager – Absa Bank Tanzania

Job details

Job title: Assistant Relationship Manager
Organization: Absa Bank Tanzania
Location: Absa House – ABT
Employment type: Full time
Posted: Today
Application deadline: May 23, 2026
Time left to apply: 4 days
Job requisition ID: R-15987088

About Absa

Empowering Africa’s tomorrow, together… one story at a time.

With over 100 years of rich history, Absa is strongly positioned as a local bank with regional and international expertise. A career with Absa offers the opportunity to be part of an exciting growth journey, helping to reset the future and shape the destiny of a proudly African group.

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Job summary

The Assistant Relationship Manager will support the Relationship Manager in delivering the full-year short-term plan, including revenue and balance sheet growth across assets and liabilities.

The role also involves active use of Salesforce for pipeline management and call report logging, supporting client engagement, improving service delivery, managing client surveys and complaints, and helping Absa become the preferred banking partner for clients.

Key responsibilities

• Support the Relationship Manager to deliver full-year targets, including revenue, assets, and liabilities.
• Actively use Salesforce for pipeline tracking and call report logging.
• Support client engagement and service delivery to strengthen client relationships.
• Manage client surveys and complaints effectively.
• Contribute to income growth, liability growth, client onboarding, credit processes, and risk control.

Job description

Company responsibilities – 60%

The Assistant Relationship Manager will support business growth, income management, client utilization of banking channels, and portfolio performance.

Digital channel uptake and utilization

• Drive client uptake and utilization of digital channels, including:
  • AAO
  • GePG
  • Bulk mobile disbursements
  • Other relevant digital banking channels

Income opportunities and pipeline management

• Identify income opportunities through service engagements.
• Monitor the sales pipeline on Salesforce.
• Conduct qualitative analysis of MYMI data for income management, including:
  • Drops in income
  • Account dormancy
  • Decrease in transaction volumes
  • Income leakage
  • Correct implementation of pricing

Liabilities growth

• Support the Relationship Manager in driving liabilities growth.
• Increase focus on higher-yield local currency and foreign currency CASA balances.

Cross-selling and upselling

Cross-sell and upsell banking products and services to existing clients, including:

• Clients not using their facilities.
• Clients not using electronic banking payments and collections.
• Clients who have opened accounts but are not actively using them, including dormant accounts and new-to-bank clients.

Primary banker mandate

• Support the Relationship Manager in winning primary banker mandates.
• Empower colleagues to take ownership and deliver quick turnaround times.
• Ensure quality service delivery and work to reduce incidents, queries, and complaints.

Shadow revenue monitoring

Monitor shadow revenue targets in areas such as:

• Foreign exchange
• Card acquiring
• Other retail and business banking income streams

Excess management

• Manage excesses with clients and identify appropriate solutions after analysis.
• Address excesses proactively through the credit review process or similar mechanisms.
• Ensure excess management actions are completed by 10:00 a.m.
• Manage settlement limits to support business-as-usual efficiencies.
• Close dormant accounts where required.
• Provide excess management responses.
• Identify trends and use them in discussions with Credit.

Compliance and documentation

• Adhere to the clean desk policy.
• Comply with the Chinese wall and confidentiality policies.
• Ensure client drawdown, repayment, and security maintenance documents are submitted on time to RCU for processing, except for LC requests.
• Prepare and submit relevant documents to auditors for reviews and medium-risk reviews.

Client and customer responsibilities – 30%

The role requires strong client engagement, high-quality service delivery, proper documentation, and end-to-end support across onboarding, credit, account maintenance, and complaint management.

Client engagement

• Ensure client engagement sessions are conducted at a high standard.
• Engage clients through:
  • Face-to-face visits
  • Telephone calls
  • Microsoft Teams
  • Video conferencing

Client service planning

Client service engagements must be properly planned with clear agenda items and deliverables.

• Provide a call report for each client service engagement.
• Document each engagement in Salesforce.
• Ensure engagements include relevant Assistant Relationship Manager focus areas.

Key Assistant Relationship Manager focus areas

Client engagements should cover any of the following five focus areas:

• Client onboarding
• Credit
• Product collaboration
• Security management
• Income management

Annual client engagement schedule

• Provide and commit to a schedule of clients to be engaged during the year.

Credit process ownership

• Take ownership of the credit process from credit approval stage to drawdown.
• Follow up with RCU to ensure conditions precedent are completed on time.
• Ensure drawdown is achieved within the required service-level agreement.

Account opening and maintenance

Perform the maker role in the account opening and maintenance process, including:

• Completing KYC documents gathered from clients.
• Vetting customer mandates.
• Completing input forms.
• Conducting customer screening.
• Scanning documents in Sybrin.
• Capturing data on e-box.

Securities maintenance

• Provide post-sanctioning support for securities maintenance.

Client call targets

• Achieve a minimum of six face-to-face client calls per month.
• Ensure all calls are captured in Salesforce.
• Ensure 50% of the calls are conducted with the Relationship Manager or a product partner.

Client onboarding support

• Support the Relationship Manager to achieve five new-to-bank clients per Relationship Manager through account opening.

Complaint management

• Proactively respond to, manage, and resolve client complaints.
• Take ownership of complaints and deliver quick turnaround times.
• Maintain quality service and reduce the number of incidents, queries, and complaints.

Client migration

• Monitor the migration of clients after approval.
• Ensure the correct process has been followed.
• Support a positive client experience during the transition.

Service engagement evidence

Use service engagement evidence from:

• 2025 client survey
• Complaints management report

People responsibilities – 5%

The Assistant Relationship Manager is expected to take ownership of career development, collaborate effectively with stakeholders, and contribute to the corporate banking business.

Key people responsibilities

• Own career development conversations with the line manager.
• Seek mentorship.
• Manage internal and external stakeholders through effective collaboration, including:
  • Product partners
  • Credit teams
  • Senior management
• Own and drive the corporate banking business on the designated portfolio through team collaboration.
• Actively participate in local or regional pipeline calls where applicable.
• Live the Absa values.
• Execute the training plan.
• Attend training in areas of personal development and leadership.
• Provide weekly business insights to the Corporate department.

Risk and control objectives – 5%

The role requires strict adherence to Absa Bank Tanzania policies, regulatory expectations, and internal risk management standards.

Key risk and control responsibilities

• Adhere to Absa Bank Tanzania policies and procedures applicable to the role.
• Demonstrate sound judgement and responsible risk management.
• Take responsibility for:
  • Financial crime risk
  • Compliance risk
  • Regulatory risk
• Ensure there are no overdue issues from audit or any other risk and control reviews.
• Prepare and submit covenant testing, annual reviews, and interim reviews on time.
• Adhere to the RDARR policy, standards, and framework.
• Comply with risk management practices and behaviours as they apply to RDARR.
• Fulfil responsibilities as a Data Steward and Process Steward.
• Complete all mandatory training before the deadline.

Education requirements

Required qualification

• National Diplomas and Advanced Certificates in Business, Commerce, and Management Studies.