Assistant Outlet Manager Job Vacancy at Four Seasons Serengeti – June 2026

Job overview

Four Seasons is inviting applications for the position of Assistant Outlet Manager at its lodge in Serengeti, Tanzania. This is a full-time role responsible for supporting restaurant operations, guest experience, team leadership, revenue performance, service standards, and compliance within the Food and Beverage department.

The Assistant Outlet Manager will help ensure that service delivery reflects the Four Seasons philosophy of personalized, intuitive, and anticipatory hospitality while maintaining luxury standards across all operating periods.

Job details

• Position: Assistant Outlet Manager
• Organization: Four Seasons
• Location: Serengeti, Tanzania
• Employment type: Full time
• Posted: Posted yesterday
• Application deadline: June 30, 2026
• Time left to apply: 28 days
• Job requisition ID: REQ10376542
• Number of employees supervised: 05–15
• Working hours: 09-hour shifts
• Schedule: Scheduled days and work hours may vary based on operational needs

About Four Seasons

Four Seasons is powered by its people. The organization is a collective of individuals who strive to become better, push themselves to new heights, and treat others as they would wish to be treated in return.

Team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. Four Seasons believes that the best way to enable its people to deliver exceptional guest experiences is through a world-class employee experience and strong company culture.

At Four Seasons, the company believes in recognizing familiar faces, welcoming new ones, and treating everyone with care and respect. Whether people work with Four Seasons, stay with the brand, live with it, or discover it, the organization’s purpose is to create impressions that last a lifetime. This comes from the belief that life is richer when people truly connect with one another and with the world around them.

About the location

The position is based deep in the heart of one of the world’s most celebrated wildlife reserves, where the Big Five — lion, leopard, buffalo, elephant, and rhinoceros — roam freely across the endless and untamed landscape.

The Four Seasons Lodge is perched on a series of elevated platforms and walkways next to an animal watering hole, where guests can watch wildlife, including families of elephants, stop for their morning drink.

Located in the heart of Central Serengeti amid wide-open plains, the lodge is approximately a 45-minute drive from Seronera Airstrip, which is accessible by connecting flights from three main airports within Tanzania.

The lodge opened under the Four Seasons Hotels and Resorts family in December 2012 and features:

• 77 rooms, including 12 suites and 5 villas
• 3 stunning Food and Beverage venues
• A unique Discovery Centre offering interactive experiences about the wildlife, history, and people of the Serengeti
• Kijana Kids Club
• A spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique
• Fitness center
• A dedicated team bringing magical wildlife safari experiences to life

Key responsibilities

Guest experience and brand standards

The Assistant Outlet Manager will help ensure that every guest interaction reflects Four Seasons’ luxury hospitality standards.

Key responsibilities include:

• Ensuring service delivery reflects the Four Seasons philosophy of personalized, intuitive, and anticipatory service
• Maintaining a visible floor presence during peak periods, including game drive returns, bush dinners, and high-occupancy periods
• Engaging with guests proactively and resolving concerns immediately
• Monitoring and acting on guest feedback from Qualtrics, LQA, and direct feedback
• Ensuring VIP guests, repeat guests, and special occasions are executed flawlessly

Operational leadership

The Assistant Outlet Manager will support the smooth running of daily restaurant operations and ensure that service standards are consistently maintained.

Key responsibilities include:

• Supervising daily restaurant operations during assigned shifts
• Conducting pre-service briefings and communicating daily highlights, including VIPs, menu changes, and occupancy
• Ensuring the correct sequence of service and timing standards
• Monitoring section allocation and team productivity
• Ensuring all opening and closing procedures are completed accurately
• Overseeing bush experience setup and service execution when assigned
• Coordinating closely with Kitchen and Stewarding teams for smooth service flow
• Managing service flow by monitoring OpenTable
• Ensuring accurate communication of Game Drive Lunch and Bush experiences
• Reducing order mistakes and service delays
• Strengthening beverage knowledge to improve upselling
• Maintaining luxury standards even during low season occupancy

Financial and revenue performance

The Assistant Outlet Manager will support revenue performance and cost control while promoting a strong upselling culture.

Key responsibilities include:

• Monitoring daily revenue and void reports
• Ensuring proper posting in Micros and Opera
• Supporting cost control initiatives, including food cost and beverage cost
• Driving an upselling culture for premium wines, cocktails, and bush experiences
• Reviewing beverage movement and preventing wastage
• Assisting in monthly forecasting and budget alignment

Team leadership and development

The Assistant Outlet Manager will help guide and develop the outlet team to deliver consistent service excellence.

Key responsibilities include:

• Coaching Supervisors, Captains, and Servers on service standards
• Delivering structured on-the-job training using the 5-10-5 training plan
• Supporting performance evaluations and development plans
• Ensuring grooming and uniform standards are maintained
• Encouraging a recognition culture, including Employee of the Month nominations and daily praise
• Addressing disciplinary matters when required in coordination with People and Culture

Quality and compliance

The Assistant Outlet Manager will ensure that the outlet operates in line with food safety, cleanliness, licensing, and health and safety standards.

Key responsibilities include:

• Ensuring HACCP and food safety compliance
• Maintaining cleanliness and maintenance standards of the outlet
• Monitoring equipment condition and reporting maintenance issues
• Ensuring responsible alcohol service and licensing compliance
• Ensuring health and safety procedures are followed

Core competencies

The ideal candidate should demonstrate strong operational, leadership, and guest service capabilities.

Core competencies include:

• Leadership presence on the floor
• Strong communication skills
• Financial awareness
• Guest recovery expertise
• Coaching and mentoring ability
• Micros and Opera proficiency
• Wine and beverage knowledge

Key performance indicators

The Assistant Outlet Manager will be assessed against key performance indicators related to guest satisfaction, service quality, revenue contribution, team training, and employee engagement.

Key performance indicators include:

• Guest satisfaction scores
• Service timing performance
• Beverage upselling performance
• Order accuracy percentage
• Training completion compliance
• Staff engagement and retention

Behavioral expectations and Four Seasons culture

The Assistant Outlet Manager is expected to uphold the Four Seasons culture and demonstrate professionalism, care, and continuous improvement in daily operations.

Behavioral expectations include:

• Leading with care and empathy
• Taking ownership of the guest experience
• Acting with integrity
• Always maintaining professionalism
• Fostering teamwork between Service, Kitchen, and Stewarding
• Demonstrating a continuous improvement mindset

Supervision and working hours

The Assistant Outlet Manager will supervise a team of approximately 05 to 15 employees.

The role requires 09-hour shifts, and scheduled days and work hours may vary depending on operational needs.

Application deadline

Interested applicants should submit their applications before the closing date.

• Application deadline: June 30, 2026
• Location: Serengeti, Tanzania
• Job requisition ID: REQ10376542