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19 May 2023

Applications Support Analyst at Absa

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Job Description

Bring your possibility to life! Define your career with us

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.

Job Summary

To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.

Job Description

Key Responsibilities

Accountability: Service (Applications) Availability

The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.

Key Activities

Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis
Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
Provide holistic support of application availability to Business Users
Take actions to achieve reductions in frequency and duration of incidents that impact application availability
Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed
Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels
Initiate and coordinate actions required to maintain or improve availability of applications
Act as a coordination point for changes to applications when needed
Maintain an awareness of technology advancements and best practices that support application availability
Understand all the Backup policies and standards for Absa Bank Tanzania and Absa Group
Ensure there are adequate backup plans, process and procedures which are documented are align with the Absa` Backup policies and standards
Ensure Backup is done for bank’s data across all system according to the Absa policies
Coordinate regulate backup restoration testing and document the results of the testing
Perform Backup off all applications, softwares for the bank and ensure certificates are kept in a secure and accessible place
Frequently assess the backup process and make improvement plan
Ensure all changes of Hardware and software are in line with the Backup technology in place
Ensure BBT’s disaster recovery plan for IT are kept in a secure and easily accessible areas
Generate backup report for all systems in daily bases

Accountability: Test Management

Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management

Key Activities

Work closely with Release Analysts
Review releases and assign appropriate release testing tasks
Compile and review the Testing Deliverables
Conduct installation procedure tests
Participate in functional, performance, and integration testing results
Coordinate user acceptance testing
Coordinate back out testing
Conduct supporting documentation review
Compile test results
Conduct release test review
Coordinate post release testing
Validate and communicate results of testing activities

Accountability: Risk Management

Build relationship with country IT Risk and Governance team and provide support wherever required.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.

Accountability: People Management

Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Risk and Control

Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture

Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
Report all risk events / incidents / issues using the defined process for your business area and help to understand why these happened and how to prevent them in future.
Proactively look for ways to improve the control environment by considering what could go wrong in the processes you operate and how errors could be prevented.
Continuous and proactive engagement with regulatory bodies, unions where applicable
All mandatory training completed to deadline

Technical skills / Competencies

Education and Experience Required

Undergraduate or higher
3 years IT experience minimum
Subject Matter Expert Qualifications

ITIL v3 Certification
Minimum 5-10 years experience in IT exposure
Minimum of 2 year service management experience
Knowledge & Skills: (Maximum of 6)

Translate Bus Requirements to Tech Solutions ( Solid)
Negotiation Skills ( Solid)
Strategic Thinking ( Solid)
ITIL – Governance Framework ( Solid)
Communication Skills (Written and Verbal) ( Solid)
Subject matter expertise ( Solid)
Understand the IT service delivery within a corporate environment ( Advanced)
Conceptual thinking skills ( Solid)
Ability to analyse, make decision and initiate act ( Solid)
Competencies: (Maximum of 8 competencies)

Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating


Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 25th May, 2023.

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