25 Jan 2023

Application Administrator CBS at NMB Bank Plc

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Job Description


Job Location :
Head Office, Hq
Job Purpose:
Support Core Banking Systems and be responsible for maintenance of Level 2 support of back-end Core Banking Application systems.Support End Of day (EOD) operators and coordinating Level 3 support issues of all back-end Core Banking Application systems with offshore support teams for proactive and active support.

Main Responsibilities:
  • Support Core banking applications and work at application layer. These systems include Flexcube, cheque clearing, SWIFT, TISS, Opics, etc.
  • Responsible for Level 2 issues related to all core applications except the in-house developed applications which will be supported by the developers reporting under Solutions/Products Design & Architect department.
  • Responsible for support of EOD/EOM batches.
  • Responsible for UAT on testing of Applications changes.
  • Support of day-by-day operations & performance of Core Banking System (CBS)
  • Manage efficient & effective running of End of Cycle (EOC) operations (EOD, EOM, EOY) to ensure CBS is available to users well on time.
  • Service Desk’s 2nd level technical support for CBS queries & incidents (Live, Data ware Housing, UAT, Report)
  • Escalation to 3rd level support (OFSS – Onsite & i-Support)
  • Follow-up and feedback on incidents escalated to OFSS.
  • Participate in weekly (Friday) tele-conference meetings with OFSS i-Support for status update.
  • Customer Call Centre’s 2nd level customer support for Core Banking system related queries & incidents
  • Log to the Service Desk all CBS and EOC incidents encountered in the section
  • Provide updates to the Senior Manager.
  • Submit monthly report to the Senior Manager.
  • Attend weekly meetings with section staff to resolve issue and implement continual improvement actions
  • Working closely with vendor’s Level 3 support team for all back-end Core Banking Application systems (e.g. OFSS resources and internal Consultants if any).
  • Resolve Incidents in Service Manager escalated from Level 1-Service Desk.
  • Analyse escalated incidents from level 1 before escalating the same to higher levels (OFSS and internal Consultants).
  • Participates in testing of all patches/Incidents fixes provided by System Vendor.
  • Perform the MOCK Run for End of months and end of year Simulation and provide reports.
  • Support project of Core Banking Upgrade/Replacement.

Knowledge and Skills:

  • Detailed understanding of the core application products setup
  • ICT systems support knowledge and experience.
  • Multi skilled in all areas of Technology Flexcube, SWIFT, TACH, Opics, network, desktop supports, etc.
  • Be a team player that motivates and educates other team members.
  • ICT Service Management skills
  • Excellent communication skills with internal customers as well as with higher level support teams
Qualifications and Experience:
  • Bachelor’s degree or its equivalent in Computer Science or related disciplines from a recognized institution.
  • A minimum of 2 years’ experience in ICT service
  • ICT Service Management ITILv3 certification is an added advantage.NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job closing date : 07-Feb-2023

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Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 31st January, 2023.







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