Job Vacancy: Tourism Office & Visitors Relations Officer

Position Details

• Position: Tourism Office & Visitors Relations Officer
• Location: Lushoto – Usambara Mountains
• Organisation: Visit Usambara Mountains

Key Duties & Responsibilities

• Receive and welcome visitors at the office
• Handle walk-in, phone and online tour inquiries
• Register guests and coordinate tour bookings
• Assign guides and manage daily tour schedules
• Explain tour packages and safety rules to visitors
• Coordinate transport, accommodation and meals
• Maintain visitor records and daily reports
• Assist in marketing and promotion activities
• Create new tour itineraries and adventure packages
• Promote tours on social media and Whatsapp platforms
• Collect customer feedback and testimonials
• Support development of new adventure products
• Ensure high level of customer satisfaction

Qualifications & Requirements

• Diploma or Bachelor Degree in Tourism, Hospitality or related field
• Good communication skills in English & Kiswahili
• Computer skills (WhatsApp, email, MS Word, Excel)
• Friendly personality and good customer care skills
• Ability to work weekends and holidays
• Basic social media skills is an added advantage
• Knowledge of Lushoto / Usambara area is an advantage

Send the following documents to: [email protected]

1. Application letter (indicating your expected salary)
2. Updated CV
3. Passport size photo
4. Copies of academic and professional certificates

Deadline for submission: 16 January 2026 Subject line: Tourism Office & Visitors Relations Officer Application.