22 Feb 2019

TIB Corporate Bank Limited Jobs in Tanzania : Operation Officer

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TIB Corporate Bank Limited (TIB CBL) is a Commercial Bank and is licensed by Bank of Tanzania to carry on banking business across a network of branches, agencies and departments. The bank offer complementary and supporting banking services such as short term and working capital loans, trade loans as well as other banking products and services. TIB CBL is looking for committed, self-driven, dynamic and competent qualified candidates to fill the vacancy below:
Operation Officer (Dodoma)
Job Purpose
To provide support on business by efficiently processing clients instructions
Key Responsibilities
Drive the achievement of contacted targets in the branch
• Ensure documents received from customer service are complete and accurate for processing
• Ensure efficiency on processing of transactions such as third party salaries, outward and inward Cheque clearing, Account opening, TTs and TISS, Capturing and updating of clients mandate etc
• Ensure zero error on processed transactions
• Ensure all clients requests are executed immediately and followed up regularly so as to honor commitments made to clients
• Identify cross selling and pass leads to sales team
• Ensure daily work is prepared and done timely
• Ensure caution when dealing with vouchers
• Reconcile suspense account
• Refer to clients cheque lists as required
• Ensure returned cheques are processed and handed over to customer service department immediately
• Ensure all queries or return back packs are handled immediately
• Ensure collection of all commissions and fee are done as per prevailing tariff and circulars
• All resistors are to be updated daily
• Ensure call back and call over is done as per the procedure
• Ensure your mandate parameter are adhered to all times
• Carry out any other duty that may be assigned by supervisor/line manager and or management
Customer Service and Relationship Building
• Serve clients with professionalism ethics
• Maintain neat and tidy environment all the time
• Communication to clients should be done professionally
• Ensure accuracy and efficiency when dealing with clients instructions
Controls, Compliance and Risk Management (adherence to banks policies and procedure)
• Ensure all transaction records are kept according to the laid down procedure
• Follow service and transaction procedures as per manuals and circulars
• Ensure adherence to all banks process, policies and procedure manuals
• Adhere to procedures for protecting your own User ID and passwords
• Ensure adherence to banks risk and control policies
• Keep yourself updated with regard to KYC, COMPLIANCE and AML regulations
Learning and Growth (People Management and Career Development)
• Actively participate in product knowledge sessions
• Demonstrate learning attitude
• Attend training needs identified in BSC
• Have a career plan in place
Qualifications, Knowledge and Experience
• Diploma/Degree in Business Administration, Economics, Commerce, Banking or related discipline.
• At least three to seven (1-3) years working experience in a similar position in banking/financial institution.
• Thinking and quantitative skills, problem solving, creativity and innovation
• Strong written and oral communication skills with ability to write documentation in a concise and focused style.
• Excellent and well developed interpersonal and organizational skills.
• Must be a team player, very self-motivated and able to manage and prioritize workload with minimum supervision.
• Computer literate.

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      Method of Application

Qualifying candidates should apply in writing to or lodge their applications at the email address below, enclosing: An application letter showing how they meet the post’s requirements. Comprehensive curriculum Vitae. Copies of relevant certificates and awards. Contact address including telephone number(s) and/or email address(s) if available. Names and full addresses of three referees. Closing Date is Thursday, 7th March 2019 THE MANAGING DIRECTOR, TIB Corporate Bank Limited, Samora Tower - 7th Floor, Samora Avenue/Bridge Street, P.O. Box 9102, Dar es Salaam. Tel: +255 222 162440 Email: [email protected] Only Shortlisted applicants will be contacted. TIB Corporate Bank Limited is an equal Opportunity Employer

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