20 Mar 2019

TANESCO Jobs in Tanzania : Customer Services Representative x3

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Tanzania Electric Supply Company Limited (TANESCO) is implementing its strategies to increase access and connectivity of its energy services and products for Tanzanians to support the government’s industrialization agenda. The company is currently expanding its business by investing heavily in generation, transmission and distribution network. In line with this, TANESCO now invites applicants who are self-motivated, honest, hardworking and committed individuals to fill the positions under Specified Period Employment terms of Twelve Months Period (12) at KIBITI DISTRICT OFFICE, COAST REGION.

SPECIFIC ATTRIBUTES FOR THE POSITIONS TO BE FILLED:

All Candidates must:

Demonstrate impeccable performance track record;

Demonstrate highest degree of integrity, credibility, and character;

Possess excellent communication and interpersonal skills;

Be capable of working with minimal supervision;

Be capable of delivering excellent results while working under pressure with tight deadlines;

Possess knowledge and competency in related field;

Good customer care;

Customer Services Representative: 3 Posts
Report to: District Customer Relation Officer

POSITION OBJECTIVE
Assist District Customer Relations Officer in implementing marketing, customer services strategies and guidelines in the District.

KEY RESPONSIBILITIES
• Attends customers and relay information to the recipient staff clearly, timely and perfectly for a solution to the Customers.
• Registers customer complaints in the special register and Service Delivery Management System.
• Provides products and services information to the Customers. It includes new and existing products and services.
• Ensures proper recording of time used to restore/repair/respond to customer complains/breakdowns.
• Relays information to Customers regarding planned outages and any other planned activity that may affect delivery of service in the respective District.

MINIMUM REQUIREMENTS
• Holder of Ordinary Diploma or Certificates in Marketing from recognized institutes plus Certificate of Secondary education (Four and/or Six).
• Must be Computer literate.
• At least 6 months of related working experience.

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How to Apply

Applicants should send a written application giving full details of previous work life history, qualifications and include two work references.

Application letter should also indicate details of secondary school certificates such as candidate’s name, index number and year of examination appearing in the attached academic certificates.

Applications should be marked “Private and confidential” and addressed to:

SENIOR ZONAL MANAGER DSM & COAST ZONE, TANESCO – ILALA BUILDING, 4TH FLOOR, SAMORA AVENUE, P. O BOX 2233, DAR ES SALAAM.

Application close date is 3rd April 2019






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