Industry: Tourism and Hospitality

Job Overview

We are seeking an experienced and highly motivated Senior Sales Consultant to join our dynamic team. The ideal candidate will be responsible for handling client inquiries from the initial point of contact through to safari confirmation, while ensuring exceptional customer service and professional communication. The candidate must be knowledgeable, organized, and proactive, with strong sales and itinerary-building skills.

Key Responsibilities

• Prepare customized itineraries, quotations, and safari packages tailored to client needs and preferences.
• Handle all client inquiries, email or phone, from the first contact until the booking is fully confirmed.
• Communicate with clients in a friendly, courteous, and professional manner, always providing accurate and consistent information.
• Respond promptly to agent inquiries via phone and email, ensuring high conversion rates from inquiries to confirmed sales.
• Update all relevant guest information daily, including safari package details, allergies, pick-up times, flight landing times, and any last-minute changes.
• Manage reservations, cancellations, and amendments, and ensure all client files are complete and accurate before handing over to the Operations Department.
• Provide expert advice and personalized tour planning for clients interested in Tanzania destinations.
• Deliver excellent customer service, addressing client inquiries and resolving issues efficiently.
• Ensure all invoices and client details are correct and well-documented.
• Provide daily updates to management regarding confirmed bookings and sales progress.
• Maintain a good understanding of sustainability practices and ensure they are incorporated into client communications and sales processes.

Qualifications & Experience

• Diploma or Degree in Tourism Management, Hospitality, Business Administration, or related field.
• Minimum of 6-10 years of experience in a similar sales or tour consulting role within the tourism industry.
• Proven experience in designing itineraries and converting inquiries into confirmed sales.
• Excellent communication skills (written and verbal).
• Strong customer service orientation with the ability to build client trust.
• Maintain in-depth knowledge of Zanzibar, Northern, Western, and Southern Circuit attractions, accommodations, and activities.
• Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
• Knowledge of sustainable tourism principles is an added advantage.