• Typing of both open and confidential letters/matters.
• Taking down dictations where necessary.
• Maintaining records of incoming and outgoing correspondences and files while maintaining confidentiality.
• Arranging and maintaining record of events including appointments, meetings, and visiting schedules by keeping an updated diary of events to facilitate working schedules of the respective department, Faculty, Directorate, and Institute.
• Answering independently routine correspondence such as acknowledgement, following up outstanding replies.
• Maintaining a diary of appointments for the respective University executives, advising them of available time and reminding them of appointments and meetings as requested.
• Maintaining proper files, both for important paper documents as well as for the electronic ones.
• Attending visitors by welcoming them with courtesy and decorum, ascertaining the nature of the visitors business, entertaining and providing them with relevant information and guidance in a view to meet their needs and maintain good image of the University.
• Answering telephone calls and intercom, giving information to callers or routing calls to appropriate officials.
• Relay oral messages and instructions from the respective executives to their subordinates.
• Assisting in arranging, organizing, and scheduling conferences and meetings, and inform the respective members about the meeting and its agenda.
• Deciding for providing refreshments during meetings or in a regular day’s work.
• Making travel arrangements for supervisors, University Executives and Guests.
• Handling office stationery.
• Monitoring the mails and faxes.
• Helping the immediate supervisor in developing computer presentations.
• Assuming responsibility for ensuring that there is adequate efficiency in day-to-day operation of office functions
• Perform other duties as may be assigned by the immediate Supervisor.

Knowledge

• Office management principles Proficient knowledge in office organization, workflow, scheduling, and coordination.
• Records and information management Familiarity with proper filing, archiving, and handling of confidential documents.
• Protocol and etiquette Knowledge of executive communication protocols, both internal and external.
• Public administration Understanding government policies and how they relate to higher education institutions.
• Meeting and event coordination Knowledge of organizing high-level meetings, conferences, and University functions.
• Regulatory compliance Awareness of University regulatory status, policies, procedures, and ethical requirements is added advantage.

  Technical Skills

• ICT Proficiency Excellent command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), virtual meeting tools (Zoom, MS Teams), and document management systems.
• Typing and transcription High-speed typing, including audio transcription and minute-taking.
• Data entry and database management Accuracy in handling sensitive data related to university management.
• Document drafting and editing Ability to draft memos, letters, reports, and speeches in a professional tone.
• Scheduling and calendar management Efficient use of scheduling tools to coordinate high-level executive engagements.
• Reporting and analytics Ability to prepare executive summaries, briefs, and analytical reports.
• Digital filing systems Use of cloud-based systems for secure and efficient document storage and retrieval.
• Travel and logistics coordination Skills in organizing travel, accommodation, and protocol arrangements for the VC and guests.

  Abilities

• Confidentiality and discretion Ability to handle sensitive information with the utmost professionalism and privacy.
• Time management and prioritization Capacity to work under pressure and meet strict deadlines with minimal supervision.
• Interpersonal and communication skills Excellent verbal and written communication skills to interact with diverse stakeholders.
• Problem-solving and initiative Ability to anticipate needs, propose solutions, and act proactively.
• Multitasking Efficiently manage multiple tasks, often with changing priorities.
• Attention to detail Strong accuracy in preparing documents and managing schedules.
• Team collaboration Ability to work with academic and administrative teams respectfully and supportively.
• Adaptability Comfortable adjusting to changing priorities and executive directives

• Diploma in Secretarial Studies
• Bachelor’s Degree in Secretarial Studies
• Bachelor’s Degree in Public Administration,
• Bachelor’s Degree in Office Management,
• Bachelor’s Degree in Business Administration
• or a related field from a recognized university is an added advantage.
• ICT certification (e.g., Computer Applications, Microsoft Office Suite, or equivalent) is required. Additional training in Executive Office Management, Records and Archives Management, or Customer Service is highly desirable .