20 Feb 2019

Sendy Jobs in Tanzania : Country Manager Enterprise

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Logistics in Africa is broken! It’s super fragmented, informal and very costly, making it difficult for small business to trade in Africa. At Sendy we are on a mission to solve this problem. We have built the first efficient shared logistics platform for Africa that will create new possibilities for small businesses and transporters.

A Country Manager is an executive level position which oversees all of Sales, Partner Operations, & Support at a country level.

The position reports directly to the Commercial Director.

 

ABOUT THE ROLE

Obsess about the customer

  • Focus on the customers, champion and understand their needs and double up when they are delighted.
  • Foster a deep understanding of the company vision, and our competitive and market environments in order to help shape market strategies.
  • Ensure that Sendy provides industry-leading customer experience to grow retention (engagement, adoption and expansion).

Grow together

  • Build high performing teams across Sales, Partner Operations and Support.
  • Build, lead and empower a team to grow Sendy’s Partners in country.
  • Originate and manage business development opportunities that are consistent with the company’s strategy for revenue growth.
  • Manage the Support Team to deliver on and monitor Customer Care KPIs.
  • Mentor Team Leads into future executive roles for Sendy.
  • Manage and motivate teams to achieve aggressive goals.
  • Lead the overall tracking, forecasting and communication of related success metrics.
  • Ensure Partner Operations and Sales balance optimally on Sendy’s platform (Supply = Demand).
  • Work side-by-side with the VPs of Marketing, Growth, and Expansion to deliver on Sendy’s growth targets.
  • Define Sendy’s commercial path to growth and profitability and establish an effective growth process and infrastructure.
  • Work closely with Product, Engineering, and Business teams to identify strategic partnership opportunities.
  • Own the P&L, pricing, categories and market performance for the Country operations.
  • Own quarterly metrics and reports for Sendy Investors.

Continuously learn and simplify processes

  • Be a thought leader – bring new ideas to the table, challenge teams to innovate and set the highest bar for the standard of our execution.
  • Automate and increase efficiency of Support channels.
  • Analyze and optimize quality and efficiency of Sendy’s services.
  • Analyze marketing performance reports and make proactive recommendations for changes.

Be Flexible

  • Develop and execute on the company’s sales strategy across key market segments to ensure that the company identifies and optimizes a clear path to growth.

Be Open

  • Ensure transparent communication with all our customers and partners from the terms of conditions to updates when things break.
  • Drive a culture of being transparent within your team and the rest of the Sendy team.

 

ABOUT YOU

  • A leader: You have managed, grown, and nurtured teams. You know how to develop individuals into superstars.
  • Strategic: You’re an expert in building businesses. You appreciate the importance of the tiniest detail to deliver on the big vision.
  • Connected: You always know the right person to speak with and come with a portfolio of companies that would benefit from Sendy’s innovative solution.
  • A professional who likes to have fun: You know how to make the right impression and are always focused on delivering, but, you know how to have fun and don’t take yourself too seriously.
  • Passionate about growth: You love setting and beating targets. Growth is an addiction for you.
  • Problem-solver: analytical mind that can navigate obstacles on the fly in a logical and rational way. Engage in precise, data and details about the business.
  • You are an excellent and influential communicator and use data to reinforce your positions and decisions.
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How to Apply

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