14 Feb 2019

Rigor Company Ltd Jobs in Tanzania : Front Office Personnel

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Position: Front Office Personnel
Job Description
• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Supervise work activities of housekeeping personnel to ensure clean, orderly, and attractive rooms
• Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Liaise with all other department’s especially housekeeping, reservations etc.
• Ensure Front office log book and hotel log book is always updated
• Ensures safety by following guest check in and security procedures
• Assist all departments in servicing the guests during high volume periods.
• Knowledge of computer reservation system (IDS or OPERA).
• Personable
• Work with minimum supervision
• Honest/high level of integrity
• Must be 25 years + but under 45 preferably a FEMALE

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How to Apply

Applicants should send their CVs to [email protected] before 22nd February 2019. Subject line should contain the JOB TITLE.

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