Job Advertisement: Relationship Officer II (17 Positions)

Tanzania Commercial Bank

About Us

Tanzania Commercial Bank is a Bank that provides competitive financial services to customers and creates value to stakeholders through innovative products with a vision “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of organizational development and effective management of its human capital the Bank commits towards developing, retaining and attaining highly capable and qualified workforce for successful impact to all stakeholders.

Position Details

• Position: Relationship Officer II
• Number of Positions: 17 Positions
• Department: Retail & SME Banking
• Section: Branch Network
• Salary Scale: COBSS 4 (at officer level II)
• Reports to: Branch Manager
• Location: Upcountry

Position Objective

Responsible for creating, building and managing customer relationships and ensure optimal sell of bank products to customers, creatively tailor products to meet individual customer needs.

Ensure branch sales budget is met by sourcing new to bank customers across segments including loans and deposits while ensuring excellent customer experience.

Key Responsibilities

1. Manage a portfolio of existing clients and cross selling of bank’s products to enhance relationship as per the assigned targets.
2. Responsible for recruiting new-to-bank (NTB) Customer, Growing the MSME portfolio through tailored financial solutions and advisory support and strengthening relationship with existing clients.
3. Driving deposit growth, increasing revenue, and enhancing customer satisfaction while ensuring full compliance with the banks policies, procedures and regulatory requirement.
4. Deliver excellent banking service to the bank’s customers.
5. Relationship management to ensure excellent customer experience.
6. Ensure growth of quality loan portfolio in line with the annual agreed targets.
7. To facilitate loan approval process by reviewing and verifying loan application and ensure that they align with the lending manual, Procedures and process prior channeling them to the relevant units / approvers.
8. Cross selling of the bank’s products to customers both existing and potential.
9. Establish weekly and monthly pipelines and business initiatives and ensure timely submission of the pipeline.
10. Support the branch manager in preparing and providing inputs for branch sales-related budgets.
11. Perform any other duties and functions as may be directed by the line manager.

Qualifications, Skills & Experience

Holder of Bachelor Degree in Banking, Economics Business Administration, Marketing, commerce, Finance, Accountancy & Entrepreneurship or equivalent qualifications from recognized institutions with working experience of at least one (1) year in banking industry. (Experience on direct sales or sales executive will be added advantage).

• Counterparties dynamics and related laws in Tanzania.
• Excellent knowledge of banking operations and financial markets in Tanzania.
• Sound knowledge of market and general business environments in the banking value chains.
• Self-motivated, innovative with ability to initiate and lead change.
• Good customer relationship and sound understanding of other bank’s loan products, policies and procedures for cross-selling purposes.
• Excellent communication skills, numerical, analytical, report writing and presentation skills.
• Conversant with standard computer applications (MS Excel, Word, Power Point and Access).

Personal Attributes and Behavioural Competencies

• Ability to demonstrate Tanzania Commercial Bank core values: – Customer Focus, trustworthy, Creativity, Teamwork and Excellence
• Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor