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27 Sep 2019

Relationship Manager, Business Banking at Standard Chartered

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Job: Retail Banking

Primary Location: Africa & Middle East-Tanzania-Dar es Salaam

Schedule: Full-time

Employee Status: Permanent

Posting Date: 24/Sep/2019

Unposting Date: 30/Sep/2019



About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.



  • Drive deepening activities with high-value or potential clients with full range of BB products, continuous analytics support and collaboration with Business Specialists;
  • Meet Clients when required (ie once a month)
  • Acquire and activate new clients referred from ETB clients and other referrals from CB /CIB directly to Business Banking RM/ Team
  • Maintain integrity of Clients credit portfolio through monitoring, early action and remediation actions



  • Relationship deepening by proactively reaching out to & engaging with high value Business Banking Clients and “Hidden Larger Businesses” as per the mandates protocols
  • Acquiring from ETB client, CB and CIB referrals (MGM)
  • On boarding clients on TWC and LAP proposition.
  • Supporting the Client on any Client-initiated needs
  • Delivering on transactions, service requests, On line Banking, Mobile/Web training
  • Updating CDD/AML
  • Managing Client’s Credit Situation


Product Broadening
•Understanding of businesses and financials
•Enhanced multi-product BB knowledge
•Market and competition knowledge

Client Engagement
•Presentation and soft skills tailored to engaging business owners
•Internal stakeholder engagement skills
•Closing Deals
•Ability to drive and manage Client interaction
•Communication and presentation skills
•Negotiation and objection handling
•Client training on digital solutions

Journey completion
•Discipline and time management to handle a client portfolio
•Ability to solve problems and close issues without handing over
•Strong analytical ability
•Understanding of BB KYC/ CDD principles

•Good first degree or requisite technical skills gained through professional associations and practical experience (3-5 years experience)
•Good working knowledge of banking products
•3 years working experience in Banking as a Relationship Manager
Apply now to join the Bank for those with big career ambitions.

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