Relationship Manager – Business

Department: Not specified (Business Development focus) Job Grade: B/C2 Reports to: Business Growth & Development Manager

Basic Purpose Provide supervisory role to the staff members working under branch business development unit whereas Relationship Manager –Business Development shall be responsible for coordinating activities of the unit by leading the team on sales and business development that ensure growth of customer base, CASA and Term deposits, high quality loan NPL, improvement of loan portfolio both PAR 30% and PAR 90%, growth of NFIs, cross selling of bank products and maintain good relationship with clients in line with KPIs.

Main Duties and Responsibilities

• Identify and negotiate business opportunities that will grow business of the branch in line with annual business targets and Bank strategy
• Develop and implement an annual business plan and sales strategy that will contribute to the overall business plan of the branch as well as Bank strategy.
• Ensure growth of CASA deposit and contribute by 70% of the total branch deposits.
• Ensure growth of a quality loan portfolio across all customer segment and business sectors and generate profit in line with business targets.
• Ensure growth of customer base and actively operate their bank accounts
• Ensure recruitment of Equity Agents and Super agents in line to the Branch targets and growth of number of transactions
• Recruit Merchants, monitor performances of all POS in the area to ensure attainment of unit targets in line with branch objectives and goals.
• Ensure customers are on boarded on the ABC platforms and growth of number of transaction increases to reduce traffic at the branch and grow NFIs
• Ensure growth on NFIs by cross selling trade finance products, increase transactional banking services, insurance and other products and services that will generate NFIs
• Cross selling Bank products and ensure product usage per customer is enhanced to at least 8 products per customer
• Ensure number of dormant accounts is substantially reduced to very minimal at least 15% of the total branch customers
• Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
• Review own and other loan portfolios and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.
• Liaise with all stakeholders for example, clients, government institutions and other financial institutions to ensure that the Banks interests are properly represented and safeguarded.
• Supervise, provide appropriate guidance and mentor Relationship Officers to ensure on boarding of good and quality business and adherence to all Bank policy and procedures including compliance to KYC and Money Laundering Policies
• Going out to meet and interact with current segmented clients of Equity Bank as an awareness drive to build confidence in the new ventures with the aim of maintaining them and winning their loyalty
• Provide timely reports, recommendations and feedback to immediate supervisors and top management on developments and progress of the business
• Liaise and coordinate activities with the Commercial Department and other stakeholders at Head Office
• Advise the BGDM on all branch matters concerning growth of branch business and people management.
• Participate in the preparation of the branch budget and Annual Plan
• Carry out any other related duties as may be assigned by the BGDM that will be relevant to the Bank business
• Collect and prepare market intelligence information, on corporate and retail products and services to ensure business growth of the segment in line with branch goals

Knowledge Skills And Experience

Skills

• Demonstrated understanding of the Bank’s major product offerings to clients especially syndication, cofinancing, club deals, correspondent banking products including letters of credit, factoring, forfaiting, structured trade finance, carbon financing, corporate finance risk participations, project-related financing and considerable knowledge of how this work.
• Demonstrated understanding and experience of the structured trade finance operating model as a basis for the mitigation of identified risks in potential business transactions and especially in the areas of credit risk management and monitoring.
• Ability to communicate and function in a culturally diverse and change oriented setting and therefore knowledge of the workings of the main segments of the trade finance markets and the participants in major regions of Africa.
• Excellent verbal and written communication skills in English.
• Knowledge of the Bank’s other working languages is an added advantage.
• Proven experience in marketing trade and project finance products will be a distinct advantage.
• Willingness to travel extensively and to work long hours where required to achieve the Bank’s objectives

Work Experience

• Sound experience of at least 3 years in banking and familiarity with the Bank’s major business development channels in trade finance, project finance, export development, and asset financing.
• Proven track record in portfolio management, business development, and client acquisition

Education

• Bachelor’s degree in Finance, Business Administration, Economics, or a related field.
• Professional certifications (e.g., Certified Financial Planner, Credit Analyst) are a plus.
• Formal credit training is highly valued.

Regulatory Knowledge Strong understanding of banking regulations, compliance standards, and risk management. Familiarity with KYC, AML, and credit policies.

Application Instructions If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your job application cover letter along with a detailed resume, copies of the relevant certificates and testimonials in a single PDF file format, quoting the respective Job title or Ref no. in the subject field to [email protected] by Tuesday 24th February 2026. Only short-listed candidates will be contacted.

Equity Bank is an equal opportunity employer. We value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. By submitting your application, you consent to Equity Bank Tanzania Limited collecting and processing your personal data strictly for recruitment, selection, and, where applicable, employment purposes. Equity Bank Tanzania Limited will process your personal data in accordance with the Data Protection and Privacy Act, Cap 97, and its Data Privacy Policy. Your personal information will be treated with the highest level of confidentiality and will not be shared with unauthorized third parties, except where disclosure is required by law or regulatory obligation.