Operations Manager

1. Educational Requirements

• Bachelor’s degree in:

• Business Administration

• Retail Management

• Supply Chain / Logistics (added advantage)

• Certifications (optional but valuable):

• Retail management

• Operations / supply chain

2. Work Experience

• 3–5+ years’ experience in:

• Retail operations

• Furniture showroom or related industry (preferred)

• Proven experience in:

• Managing teams

• Inventory control

• Sales performance

3. Key Skills Required

Leadership & Team Management

• Ability to supervise staff, train, and motivate teams

• Conflict resolution and performance management

Operations & Inventory Management

• Stock control and ordering

• Supplier coordination

• Logistics and delivery planning

Sales & Customer Service

• Strong sales strategies (upselling, cross-selling)

• Handling customer complaints professionally

• Ensuring excellent showroom experience

Financial Skills

• Budgeting and cost control

• Sales analysis and reporting

• Profitability management

Communication & Problem Solving

• Strong interpersonal skills

• Ability to solve operational issues quickly

• Coordination with suppliers and management

4. Technical & Industry Knowledge

• Knowledge of:

• Furniture products & trends

• Visual merchandising (showroom display)

• Ability to use:

• Inventory systems / ERP

• Microsoft Office (Excel, reports)

5. Additional Requirements (Sometimes)

• Ability to lift/move furniture (physical role aspect)

• Flexible working hours (weekends/holidays)

• Knowledge of health & safety standards