6 Mar 2019

Oman Air Jobs in Tanzania : Supervisor – Airport Services

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  • Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
  • Shall comply with laws, regulations and procedures of the State of work location.
  • Be familiar with the laws, regulations and procedures pertinent to the performance of the duties.
  • Accountable and responsible to execute quality responsibilities in accordance with Quality Assurance Operations Manual.
  • Accountable and responsible to execute safety responsibilities in accordance with Safety Management Systems Manual.

Job Related

  • Ensure company memo’s, airline manuals are regularly read to update current procedures and regulations.
  • Carry out duties on all areas of passenger services section as directed by superiors.
  • Working details guidelines will be provided where applicable.
  • Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
  • Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
  • Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
  • Adapt instructive guidelines for oversold flight on shift basis in line with the action plan – over-sale, brief of all staff under his direction and coordination with GHA for implementation.
  • Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
  • Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
  • Ensure major potential problem areas are identified and action taken to rectify.
  • Liaise with Catering/Engineering in all areas affecting Passenger Services.
  • Safeguard Oman Air’s marketing interests at all times.
  • Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
  • Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
  • Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
  • Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
  • Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
  • Participate in the conduct Local Performance Checks (LPC)
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