20 Mar 2019

Norwegian Refugee Council Jobs in Tanzania : Help Desk Assistant

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The Norwegian Refugee Council (NRC) is a non-governmental,
humanitarian organization with 60 years of experience in helping to create a
safer and more dignified life for refugees and internally displaced people. NRC
advocates for the rights of displaced populations and offers assistance within
the shelter, emergency food security, and water, sanitation and hygiene

The Norwegian Refugee Council has approximately 5000 committed
and competent employees involved in projects across four continents. In addition,
NRC runs one of the world’s largest standby rosters, NORCAP, with 650
professionals, ready to be deployed on 72 hours’ notice when a crisis occurs.

In mid-April 2016, NRC conducted a pre-assessment mission in
the refugee camps in north western Tanzania and the assessment revealed that
the humanitarian situation for the refugees requires urgent intervention and
NRC therefore decided to establish an operational office in Kibondo town, to
respond in Mtendeli and/or Nduta refugee camps. The initial interventions will
focus in three sectors; shelter, WASH and education (initially construction of
permanent classrooms).

To apply for this position please go to NRC website at
www.nrc.no and follow the “VACANCIES” link.

Email and paper applications will not be considered.


All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.
The purpose of the assistant position is to assist in the day to day implementation of the Camp Management project


Job description
Adhere to NRC policies, tools, handbooks and guidelines
Assist with the implementation of the support function portfolio according to plan of action
Prepare and develop status reports as required by management
Ensure proper filing of documents
Promote and share ideas for improvement of the support function

Process and respond to queries in fixed locations
Contribute to Help Desk Information Dissemination
Provide regular reports to the Help Desk officer on type of queries
Liaise and collaborate with relevant key stakeholders
Contribute to the development of Help Desk Services at the camp level
Ensure that activities target beneficiaries most in need of protection and assistance, explore and asses new and better ways to assist
Contribute and identify opportunities for capacity building
Ensure high quality and ongoing monitoring and evaluation of activities implemented
Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist
Represent NRC in coordination meetings when required by the Help Desk Officer

2 years relevant experience from a humanitarian/recovery context
Documented results related to the position’s responsibilities
Knowledge about own leadership skills/profile
Fluency in English, both written and verbal
Knowledge of French or Kirundi is a strong advantage
Be able to use a wide variety of software, Microsoft Office is an advantage
Experience in capacity building and training of target groups
Political and cultural awareness
Ability to work independently in a result oriented multi-tasking and multi-cultural environment and manage conflicting priorities.
Education field

  • Sociology
Education level

  • College / University, Bachelor’s degree
Personal qualities
Empowering and building trust
Communicating with impact and respect
Managing resources to optimize results
Handling insecure environment
We offer
Duty Station: Nyarugusu
Working Hours: As per NRC working Hours Nyarugusu
Benefits: As NRC salary Scale
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