VACANCY: NOC Specialist

SimbaNET Limited, part of the Wananchi Group, is one of Eastern Africa’s leading internet, data, and multimedia communication solutions providers. SimbaNET seeks to recruit a highly competent, self-motivated, and professional individual for the position of NOC Specialist.

Job Purpose

• • Configure customer services with subscribed QoS and policies across all elements and devices.
  • Act as a technical escalation point and provide advanced troubleshooting for service-related challenges, ensuring timely resolution within MTTR and SLA.
  • Provide Root Cause Analysis (RCA) in the Reason for Outage (RFO) reports.

Job Responsibilities

• • Manage performance of the core, distribution, and access infrastructure, including transmission networks, upstream IPLC, and Internet capacities (POPs).
  • Ensure continuous service with high availability and minimal disruption, targeting an uptime of 99.9%.
  • Safeguard network infrastructure against unauthorized access and abuse of services.
  • Work independently and collaboratively to perform accurate root cause analysis and resolve multi-system dependencies.
  • Plan, design, coordinate, and implement network projects within the department and company-wide to ensure customer requests are addressed effectively and timely.
  • Prepare and maintain network diagrams and reports to support operations and documentation.
  • Conduct thorough monitoring of capacity utilization across all network devices, services, and core/distribution/access networks.
  • Ensure timely escalation and minimal MTTR for any noted service degradation or failures.

Skills, Knowledge, and Abilities

• Minimum of 3+ years of relevant experience in network operations or related roles.
• Strong knowledge of configuration and monitoring of routing protocols (IS-IS, BGP, etc.).
• Hands-on experience in Campus, Distribution, and Core Switching configuration and monitoring.
• Basic understanding of Power/UPS scaling and optimization.
• Deep understanding of NOC functions, including monitoring, advanced troubleshooting, and analysis tools.
• Expertise in IP/MPLS design, implementation, optimization, and troubleshooting.
• Familiar with VSAT networks – installation and configurations.
• Skilled in LAN policy design, implementation, and troubleshooting, including network services and security.
• Knowledge of Fiber network restoration, design, and best practices.
• Strong analytical, documentation, and reporting skills.

Education and Certifications

• Bachelor’s degree in Telecommunications, Electrical, or Computer Engineering.
• Professional Certifications (added advantage):
  • Cisco CCNA / CCNP
  • Juniper JNCIA / JNCIS-ISP
  • Network+, SDH, or equivalent industry certifications