Department: Front Office / Finance
Reports To: Front Office Manager / Financial Controller
Location: Ramada Beach Resort-Dar es Salaam
Employment Type: Full-time (Night Shift Supervisor)

Job Purpose:

The Night Auditor Manager oversees night audit operations, ensuring accurate financial reporting, smooth overnight front office functions, and adherence to hotel policies and procedures. This role combines leadership, customer service, and accounting responsibilities, and acts as the highest-ranking staff on-site during night shifts.

Key Responsibilities:

 Audit & Financial Oversight

• • Supervise and perform the nightly audit process, reconciling all revenue streams (rooms, F&B, outlets).
  • Verify and balance daily cash, credit, and billing transactions.
  • Review and approve audit reports, and submit daily revenue reports to management.
  • Investigate and resolve any audit discrepancies or variances.

Front Office Supervision

• Lead and supervise the night front office team (auditors, receptionists, security as applicable).
• Assist guests with late check-ins, early check-outs, and overnight service needs.
• Monitor hotel occupancy, no-shows, and handle emergency situations or guest issues professionally.

 Reporting & Handover

• Prepare and deliver end-of-day reports to finance and management.
• Ensure proper handover to the morning shift with detailed updates and action items.
• Maintain accurate logs and records for all shift activity.

 Safety & Security

• Oversee the safety and security of the hotel during the night shift.
• Coordinate with security personnel to monitor the premises and report incidents.
• Respond to emergency situations following hotel protocol.

Qualifications & Experience:

•  Degree in Hospitality Management, Finance, or Accounting.
• Minimum 3 years of experience in hotel front office or night audit operations.
• Previous supervisory or managerial experience is an advantage.
• Proficient in hotel systems (e.g., Opera, Hotelogix, POS) and basic accounting principles.
• Strong working knowledge of Microsoft Excel and daily reconciliation processes.

Key Skills:

• Strong leadership and problem-solving skills
• Attention to detail and accuracy in financial reporting
• Excellent customer service and communication
• Ability to handle high-pressure situations calmly and professionally
• Night shift flexibility and reliability